Anairin Kaines
I bring extensive luxury and high-street retail experience, excelling in high-volume environments and VIP service. Skilled in sales, styling, and showroom presentation, I thrive on the shop floor and adapt quickly to dynamic retail settings, consistently delivering polished service with a strong focus on customer satisfaction.
Lead shifts in a high-volume airside environment, serving an international customer base. Coordinate the team during peak periods, keeping service fast, friendly and consistent. Maintain presentation, hygiene, stock and product-quality standards.
Managed diaries, international travel, budgets and brand partnerships with full confidentiality.
Delivered personalised VIP service to members paying up to £20,000 per year. Promoted to Front of House Manager, leading the team and service standards. Made tailored recommendations and upsold, handling tables of up to 40 guests. Resolved complaints calmly while protecting the brand’s reputation.
Produced and worked VIP brand pop-ups, looking after guests and presenting collections on the floor. Ran private showrooms, welcoming clients and buyers and guiding them through collections. Led backstage operations across 4 major runway shows with 50+ models and teams of up to 60. Styled and produced 5 international look books across London and Paris. First Assistant to the Creative Director; trusted with discretion around high-profile clients.
Drove seasonal sales through targeted selling and promotions. Kept the shop floor immaculately presented; processed payments and returns.
Helped customers choose footwear and accessories with friendly, expert advice. Merchandised new stock to style guides and built repeat-customer loyalty.