Saif Ridha
I am a results-driven IT professional with a BSc (Hons) in Computing from the University of East London, eager to apply my expertise in a dynamic, full-time role. With a proven track record of thriving under pressure and consistently meeting deadlines, I excel at delivering creative, innovative solutions to complex problems. Passionate about continuous development, I am committed to contributing to a forward-thinking organization while advancing my career in the IT field.
Provided end-to-end IT support for Windows environments, including OS imaging, software deployment, and hardware troubleshooting. Managed mobile device lifecycle (iOS/Android) and app deployment via Intune, Endpoint Manager, and Mobilelron. Handled user and email administration through Active Directory and Exchange. Supported video conferencing systems and Polycom phones across teams. Delivered remote support using Citrix, Bomgar, VNC, and TeamViewer. Managed incidents via ServiceNow and performed network diagnostics. Led user onboarding, technical training, and cross-functional IT support. Maintained peripherals (printers, docks, drives) and enforced email security with Proofpoint.
Resolved issues with Windows OS, software, and hardware. Configured and supported iOS, Android, and tablet devices. Managed device compliance and app deployment via Intune, Endpoint, and Mobilelron. Supported video conferencing and Polycom phone systems. Handled user accounts and mailboxes in Active Directory and Exchange. Delivered remote support via Citrix, TeamViewer, VNC, and Bomgar. Managed IT tickets using ServiceNow and performed basic network troubleshooting. Led user onboarding, training, and day-to-day technical support. Deployed and maintained peripherals (printers, docks, shared drives). Ensured email security with Proofpoint.
Resolved Windows OS, software, and hardware issues. Supported mobile devices (iOS/Android) and managed apps via Intune, Endpoint, and Mobilelron. Installed video conferencing tools and configured Polycom phones. Managed user accounts and mailboxes in Active Directory and Exchange. Provided remote support using Citrix, Bomgar, VNC, and TeamViewer. Handled tickets in ServiceNow and performed basic network troubleshooting. Supported onboarding, user training, and daily IT needs. Maintained IT peripherals and ensured email security with Proofpoint.
Troubleshot Windows systems, applications, and hardware issues. Supported mobile devices (iOS/Android) and managed compliance via Intune, Endpoint, and Mobilelron. Set up video conferencing tools and Polycom phones. Managed user accounts, mailboxes, and access in Active Directory and Exchange. Provided remote support via VPN, Citrix, TeamViewer, VNC, and Bomgar. Handled tickets using ServiceNow and performed basic network setup. Delivered user training, support, and maintained IT peripherals. Ensured email security and traffic monitoring using Proofpoint.
Deployed 300+ PCs and laptops across multiple sites in one month. Provided on-site and remote IT support for Windows systems and hardware. Configured mobile devices and managed apps via Intune, Endpoint, and Mobilelron. Handled user accounts and email in Active Directory and Exchange. Resolved issues using Citrix, Bomgar, VNC, TeamViewer, and ServiceNow. Supported network setup, video conferencing, printers, and Polycom phones. Ensured email security with Proofpoint and assisted with user onboarding
Delivered IT support for Windows systems, software, and hardware issues. Set up mobile devices (iOS/Android) and managed apps via Intune, Endpoint, and Mobilelron. Handled user accounts and email configurations (AD & Exchange). Provided remote support using Citrix, Bomgar, VNC, and TeamViewer. Managed tickets via ServiceNow and performed basic network troubleshooting. Supported video conferencing, printers, shared drives, and Polycom phones. Maintained email security using Proofpoint and assisted with user onboarding.