Jessie Farber
LJ Farber started her studies at City, University of London’s journalism department, where she learned what makes a sharp writer and how to create unique pieces that tell a story. Knowledgeable about digital media and able to shoot, write and edit articles for online consumption, Farber is always eager to learn more. She expanded her skill set in IT through a Front-End developer professional certificate program. LJ combined her journalistic skills with her creation, graphic design and programming abilities to deliver content in a multimodal way and on a global scale. She moved on to the luxury industry where she’s currently evolving as a client advisor, guest relations officer for the first official Louis Vuitton concierge service and liaison coordinator.
Acted as a liaison in relationships with other organisations (e.g. hotels) also concerned with high-end standards of customer service and with client advisors. Backed up the primary coordinator. Handled communication between the liaison coordinators and the guest relations team. Performed status checks and created reports for the team managers and department heads. Helped establish new liaison relationships.
Welcomed and advised local and international clients across the brand and all product categories and enhanced their experience. Achieved individual and team sales objectives and demonstrated sales leadership.
Demonstrated advanced clienteling skills, leveraged the tools available to develop existing and recruit new clients and built long-term client relationships. Organised a tailored luxury experience for high-potential customers.
Assisted the campaign manager in: - Handling the day-to-day operations. - Devising a campaign strategy.
Evaluated, arranged, and maintained the existing company records management system. Established a new records management system. Ensured that the data was protected. Classified and indexed company records for legal and risk management purposes. Destroyed or archived finished data/records.
Provided a positive customer experience with a courteous service. Scanned items and totalled customers’ purchases on a cash register. Resolved customer issues and provided pricing information. Balanced cash drawer by counting cash at the beginning and end of the work shift. Maintained a safe working environment by complying with procedures, rules, and regulations.
Ensured the site's areas were kept clean and free from waste. Removed and collected litter from areas identified on the schedule. Emptied litter bins and stored all litter collected in a specified location for collection. Followed policies and procedures at all times. Used all work equipment and PPE correctly and per the training received.
Created digital image files for use in digital and traditional printing. Designed website layout, templates and unique branded look. Coordinated and scheduled content and periodic updates to the company website. Used Illustrator and Photoshop to develop an array of designs.
Provided customers with quick and accurate service. Showed sensitivity to customers' individual needs at the till and in the dining areas. Ensured that food safety standards were followed. Maintained a high standard of cleanliness and hygiene. Resolved customer complaints as necessary until reaching customer satisfaction.
Planned and organised special events, solicited corporate sponsorships and set up. matching incentives to reach financial targets. Strategised with team members to manage budget and synchronise volunteer efforts to boost funding in itiatives. Responded to emails and other correspondence to facilitate communication and enhance business o perations. Produced accurate files, updated spreadsheets and crafted presentations to support executives and b o ost efficiency. Created appropriate documentation for members of the board and senior leadership before meetings.
Contributed design ideas in the early planning stages with the customer. Built corporate brand by designing a cohesive look between elements such as logos and letterheads. Developed print materials such as brochures, banners and signs. Used Illustrator and Photoshop to create images and layouts. Tested and ensured graphics are visually appealing and on-brand across various media.
Prepared and maintained drink stations throughout catering events. Served and mixed soft drinks, water and alcoholic beverages. Collaborated with team members to meet all service needs for over 10,000 customers per day. Capitalised on opportunities to sell special beverages and options. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Maintained secure cash drawers and closed out cash register with 100% accuracy.