Doris Cheng

Core responsibilities - Supported the Boutique Director in the day-to-day leadership of the UK flagship duo boutiques, ensuring commercial performance, service excellence & operational consistency - Provided visible shop-floor leadership, acting as senior decision-maker during Boutique Director absence - Ensured exceptional client experience standards, resolving complex client escalations and overseeing special orders, bespoke requests & sensitive matters from UHNW & VIP clients - Oversaw operational readiness including inventory, logistics, cash management, audit compliance and after-sale coordination, resulting in 98% audit scores - Team recruitment, onboarding & probation reviews, including interview preparation & hiring decisions - Represented the boutique in cross-functional meetings with Head Office involving Retail management, Supply Chain, Security & Finance Additional Boutique Management responsibilities - Authentication and provenance lead UK - Quality Assurance lead UK - Led daily morning briefings, setting sales priorities and aligning trading, operations & client experience - Managed team scheduling & rota optimisation to support trading needs - Actively coached and developed the team through constructive feedback, on-the-job training and performance support

SAP Gemini support to New Bond Street flagship, Harrods and Selfridges Stock transfers between boutiques, countries and workshops Stock rebalancing, UK

Customer relations Market research reports

Designing and creating seasonal collections Creative pattern cutting Private couture order from international royals and personalities Liaising with local factories and Far East suppliers

Wedding dress design Style and fitting consultation Visual merchandising

Catwalk piece hand finisher in Paris for Spring Summer 2004 & Spring Summer 2005 http://www.style.com/style/view/86/87/100118786.jpg http://roughgem.files.wordpress.com/2010/02/alexander-mcqueen-spring-2005-ready-to-wear.jpeg