Niharika Kandoi
MSc International Business Management graduate based in London with hands-on experience in retail sales, team leadership, and operations. Currently working as a Senior Sales Associate with acting floor management responsibilities, where I drive sales performance, lead team briefings, and ensure a high-quality customer experience on the shop floor. I bring a strong understanding of KPIs, customer engagement, and store operations, along with experience using CRM systems and Excel for reporting and analysis. I am proactive, adaptable, and passionate about delivering results in fast-paced environments.
Successfully engaged with high-profile clientele, providing bespoke solutions to meet their unique and personalized needs. * Maintained a strong emphasis on building and nurturing long-term customer relationships, ensuring loyalty and satisfaction through exceptional service delivery. * Demonstrated excellent product knowledge, aligning offerings with clients' tastes and lifestyles to ensure satisfaction.
• Managed lesson plans, scheduling, and administrative operations using MS Excel, MS Word, and Google Calendar tools. • Counselled prospective parents, managed admission data in CRM systems, and maintained digital documentation. • Coordinated summer camps and events, showcasing organisation, planning, and stakeholder communication abilities.
Professional and reliable with tenacious spirits.