Sophie da Silva Ziegler
With over three years of luxury retail experience at Louis Vuitton, Jo Malone, and management at Roja London, I excel in clienteling, customer service and achieving KPIs. Currently I am in the final year of my law degree. I thrive in fast-paced environments, confidently handle solo trading and deliver outstanding client experiences in fashion and beauty retail.
Managing the store and solo trading. Hitting KPIs. Hosting influencers. Hosting private consultations.
Hitting monthly sales targets and KPIs. Building and managing client relationships with high-net-worth individuals (HNWI) in private client appointments and at events. Monitoring legality of contacting clients across the store. Managing gifts for HNWI - a unique responsibility within the store. Chosen to create reports on events for directors and head office. Leading meetings to educate colleagues about legality and product launches. Helping other team members to drive their client relationships and appointments through one-to-one coaching.
Providing a range of services and product customisations. Monitoring stock levels and helping with trade reports. Hitting KPIs.
Helping to organise and host events and product sends. Recording monetary and engagement results for product launches including events and media revenue. Monitoring press and social mentions using software such as Excel, TRIBE Dynamics, Launchmetrics, Gorkana and CORQ. Attending weekly trade meetings. Helping other teams such as the creative team with product photo shoots and the online team with SEO. Participated in charity days and events. Ad-hoc tasks liaising with the product warehouse to send products to influencer and press contacts as well as preparing stock for events.
Volunteering working as a cashier, setting item prices and handling donations.
I would definitely hire Sophia again and would be delighted to work with her. She has always been an exceptional member of the team. She is a natural leader, consistently achieves her targets, and delivers outstanding customer service. Sophia has a genuine ability to create memorable customer experiences, making her a valuable asset to any team.