I bring hands-on experience from Harrods and JD Sports, excelling in customer service, sales support, and shop floor operations. Skilled in cash handling, complaint resolution, and adapting to both high-end and high street retail, I prioritise a positive shopping experience in every interaction.
Delivered personalised customer service in a fast-paced sportswear environment, handled complaints to resolution, and executed stock replenishment and merchandising to drive sales targets
Organised stockroom inventory for accurate control, rapidly replenished floor merchandise, and supported visual merchandising by transferring key items to the sales floor
Warmly greeted and escorted high-profile guests to and from their vehicles, coordinated seamless parking logistics, managed key handling and security protocols, and delivered discreet, luxury-level service consistent with Harrods’ brand standards.
Streamlined pick-and-pack workflows, implemented scanning procedures to boost inventory accuracy, and optimised inbound/outbound logistics using handheld technology
• Worked in the kiosk at Derby Stadium, selling food and drinks to customers • Provided excellent customer service by handling cash and card payments eficiently and accurately • Assisted in restocking and maintaining the kiosk to ensure a smooth operation • Communicated efectively with customers to ensure a positive experience
Efficiently prepared and served food and drinks during peak periods, coordinated table assignments and order flow, and upheld hospitality standards to maximise guest satisfaction and repeat business
Managed financial transactions with precision, restocked and organised merchandise for optimal presentation, and assisted shoppers with product inquiries to enhance customer loyalty
Me and Nathaniel both worked together as stockroom runners for Prada through elite agency. Nathaniel had been working there longer than me and trained me showing me what to do and how to operate. Nathaniel was very helpful and friendly, while working together we developed a good working relationship and are still friends till this day.