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Open to Permanent
Open to Permanent

Ikran Aden

administration assistant retail assistant/customer service
About

I am an adaptable retail professional with experience in direct sales, excelling in customer service and relationship-building. Skilled in problem-solving and organisation, I thrive in dynamic environments while achieving sales targets and ensuring client satisfaction.

Previous Brands
NDCS
Venchi
Optime
Maig Stewarding Service
Caremark
Rooble Security Company
H&M
Work Experience
Door-to-Door Sales Representative
Mar ‘24 - Jul ‘24
NDCS

• Successfully conducted door-to-door sales for 8 months, meeting and exceeding sales targets. • Built strong customer relationships through active listening and understanding client needs. • Resolved customer objections effectively, leveraging persuasive communication and negotiation skills.

Waitress
Jun ‘23 - Jul ‘23
Venchi

• Delivered prompt, friendly service in a fast-paced restaurant environment. • Managed customer inquiries and complaints, ensuring satisfaction. • Maintained a clean and organised workspace to uphold company standards.

Passenger Service Agent
Dec ‘22 - May ‘23
Optime

• Assisted passengers with disabilities, ensuring seamless navigation and comfort throughout the airport. • Collaborated with airline staff to arrange special accommodations, prioritizing passenger satisfaction. • Delivered empathetic and patient service, creating a positive travel experience.

Office Administration Assistant
Nov ‘22 - Nov ‘23
Rooble Security Company

• Conducted interviews, evaluated candidates, and provided recommendations for hiring. • Managed correspondence, appointments, and document coordination to maintain smooth operations. • Assisted in preparing reports and presentations, ensuring professionalism and accuracy.

Events Steward
Nov ‘21 - Mar ‘22
Maig Stewarding Service

• Coordinated event logistics, including vendor negotiations and scheduling. • Delivered excellent customer service, resolving challenges effectively. • Conceptualised and executed event themes, ensuring successful implementation.

Care Assistant
Mar ‘21 - Jun ‘21
Caremark

• Provided compassionate care to clients, assisting with daily activities and medication. • Maintained accurate documentation and communicated effectively with healthcare professionals. • Build trusting relationships with clients, prioritising their comfort and well-being.

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
High street store
Product Category
Menswear
Womenswear
Beauty & Fragrances
Footwear
Watches & Jewelry
Leather goods
Accessories
Responsibilities
Cash register
Returns & Exchanges
Packaging
Transactions
Greeting
Product labelling
Delivery processing
Languages
English - Native
Education & Training
Uxbridge College
‘21 - ‘22
Level 2 NVQ BTEC Health and Social Care