Experienced retail sales associate with a strong background at Ugg, Ted Baker, and House of Fraser. Proven track record in customer service, stock management, visual merchandising, and achieving KPIs. Adaptable and efficient in fast-paced environments.
• Provide exceptional customer service to uphold Ugg's premium brand standards, ensuring a positive shopping experience. • Maintain store presentation and cleanliness, creating an inviting and aesthetically pleasing retail environment. • Organise and manage the stockroom efficiently, ensuring quick and accurate retrieval of shoes for customers. • Utilise SIMS labelling software to accurately label and tag inventory, maintaining precise stock records. • Meet and exceed key performance indicators (KPls) and sales targets, contributing to the store's overall success. • Collaborate with team members to ensure seamless store operations and a cohesive work environment.
• Greet and assist customers with warmth. Show interest and proactively initiate conversations with customers and get an understanding of their needs to reach KPIs such as conversion. • Work towards group KPIs to ensure the best outcome as a team and meet monthly bonuses. • Running items from the stockroom to the shop floor for customers whilst regulating stockroom duties such as delivery, packing ship from store orders and mapping stock. • Taking responsibility for morning briefs to present store figures and updates whilst also planning training for fellow staff members. • Taking initiative to do visual merchandising on the shop floor when needed to ensure the store is up to date with head office requirements. • Handling cash and cashing up tills with a witness present at the end of the day.
• Maintain a positive learning environment in a professional matter during one-to-one tutoring for GCSE students via the online MyTutor system even if I am faced with challenges such as connectivity issues. • Plan and prepare lessons as per student because teaching methods are based on individual students' learning styles. Therefore, every lesson is different and requires adaptability and flexibility. • Adapt my teaching skills by delivering lessons to students as a cover tutor when other tutors cancel their lessons.
• Greeted customers and handled payments whilst maintaining a high standard of customer service during high volume and fast-paced operations via a POS system fulfilling over 1500 per shift earning myself extra pay. • Took ownership of difficult challenges; resolved complaints promptly and professionally, using my problem solving capabilities and my initiative allowing managers to complete tasks greater in urgency. • Established exceptional coordination by communicating clearly and positively with co-workers and customers. • Successfully balanced taking and packing customer orders, stock replenishment and store merchandising within a single shift to sustain a satisfactory work environment.
• Proactively greeted and assisted over 100 customers on the sales floor per shift by answering questions, providing merchandise expertise, processing tills and handling payments. • Improved customers' shopping experience by utilising product knowledge to provide personal recommendations that lead to increased sales revenue. • Worked on a team with 16 other sales assistants to boost sales goals through constant communication.
Tasnim worked as a Sales Associate at our Knightsbridge location for just under one year. During her time with us, Tasnim consistently demonstrated outstanding performance, a strong work ethic, and a positive, proactive attitude. Tasnim was exceptionally skilled in her role, willingly taking on extra responsibilities and consistently completing tasks to the highest standard. She worked extremely well as part of the team, regularly offering valuable ideas and effective solutions to support the day-to-day running of the store. Her teamwork and initiative made her a highly valued team member. Tasnim also excelled in customer service, providing a level of care and attention that encouraged customer loyalty and repeat visits. Her friendly approach, professionalism, and commitment to delivering excellent service were key strengths. I have no hesitation in recommending Tasnim for any future opportunities. She would be a great asset to any team. Please feel free to contact me if you require any further information.