Shalene White
With over 10 years’ retail and beauty experience, I deliver exceptional customer service, consistently achieve sales targets, and excel in upselling and stock management. I thrive in fast-paced environments, adapt quickly, and ensure every customer receives a personalised, engaging experience on the shop floor.
Providing online presentation & video lessons via teams or zoom. Sending conspondence to students via email. Providing daily support to new students via email.
Exemplified strong management capabilities in supervising therapists and doctors, leading by example, and promoting a culture of excellence in customer care. Skilfully handled customer complaints, resolving issues with professionalism and tact, and ensuring client satisfaction. Demonstrated proficiency in sales, rota management, and payroll administration, supporting a seamless service delivery. Successfully facilitated recruitment processes, selecting individuals with a passion for providing top-notch customer service. Conducted administrative duties such as report generation, data analysis, and performance tracking. Providing cover at reception, answering calls, welcoming clients into the clinic, filling in details on the database, and responding to inquiries via email. Setting targets for each staff, KPI. Stock taking the products and providing weekly orders for the clinic's tools and consumables. Assuring work rota is provided at least 3 months ahead
Managed aesthetic treatments, setting and achieving performance targets, and delivering first-class customer interactions. Conducted one-to-one appraisals, ensuring staff development and motivation, resulting in an engaged and empowered team. Skillfully managed stock, reception, sales, rota, and payroll, contributing to a smooth and customer-friendly operation. Focused on providing exceptional customer service, resulting in positive word-of-mouth referrals and increased client satisfaction. Setting monthly targets. Ordering products consumables.
Successfully managed and leadership skills for a mobile beauty service business, maintaining a well-organized schedule and providing personalized and attentive beauty treatment. Demonstrated exceptional leadership skills, overseeing, mentoring the staff, training, and fostering and welcoming customers. Implemented innovative advertising strategies, including podcasts, to promote business growth and enhance the client experience. Proactively managed stock procurement and sales, ensuring optimal inventory levels to meet customer demands. Marketing and advertising services on social media. Creating logos, images, building websites from scratch. Supporting & developing staff skills. Providing online presentations. Advertising and providing recruitment. Providing mobile treatments to clients home.
Delivered exceptional retail services and achieved sales targets consistently, ensuring a highly personalized and enjoyable shopping experience. Ensured smooth stock rotation and provided expert facials, promoting a relaxing and rejuvenating atmosphere. Managed bookings and maintained a high level of customer engagement, fostering loyalty and trust. Daily stock checking products and replenishing the products on shelves. Upselling other treatments and products. Creating facial events.
Providing cover as a spa therapist for top London hotels. Various massage treatments. Various facials treatments. Using luxury body & skincare treatments. covering reception. Aesthetic treatments. ccovering events for brands. Sales of products. upselling services.
Reception duties. Upselling luxury goods. Providing back to back beauty treatments. Sales targets. Stock taking and replenishing the shelves. Product training.
Opening and closing of the shop. Upselling luxury goods. Providing short mini skincare products. Sales targets. Stock taking and replenishing the shelves. Seasonal staff
Diary management. Successfully orchestrated day-to-day administrative. Minutes meeting. Booking & scheduling appointments. Filing. Scanning. Book taxi & courier. operational tasks, meticulously ensuring the front desk's seamless operation. clientele and esteemed visitors, cultivating a warm and inviting environment. Demonstrated proficiency in managing appointments, inquiries, and correspondence, efficiently coordinating schedules and communication.
Taking calls and directing them to the right persons. Collecting invoices from engineers and filing them correctly. Maintaining the invoice records.
Opening and closing of the boutique. Upselling luxury goods. Providing short mini skincare demonstrations. Sales targets. Stock taking and replenishing the shelves.
stock checking. sales of homeware. replenishing the shelves with products. sales of homeware. Seasonal staff
Played a pivotal role in the efficiency of call center operations, delivering accurate, timely, and courteous information to callers. Consistently contributed to maintaining impeccable data input accuracy while ensuring the integrity of information. Choose & Book. Skilfully handled patients complaints, resolving issues with professionalism and tact, and ensuring patients satisfaction. Booking patients, 2 weeks booking for cancer patients. Collecting mass data and cross-analyzing the data and updating records. Conducted administrative duties such as report generation, data analysis, and performance tracking. Filing patients records. Data entry mass data. Scanning physical files on computer system & sending physical to storage. Meeting Minutes for doctors & nurses. Receptionist.