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Open to Permanent
Open to Permanent

Sophie Davouloury

Retail Sales Assistant
About

Experienced retail professional with strong customer service and sales skills at H&M. Proficient in cash handling, stock replenishment, and product knowledge. Adaptable and committed to maintaining high standards in fast-paced environments to maximise customer satisfaction and drive sales.

Previous Brands
H&M
Shack Events
The Bell Cafe Corner and Cuisine
Work Experience
Retail sales assistant
Nov ‘23 - Dec ‘23
H&M

• Operated cash registers with accuracy and processed cash and card transactions. • Assisted customers in locating specific items to boost satisfaction. • Monitored display stock levels, replenishing for consistently well-stocked sales floor. • Explained product benefits maximising customer engagement while driving sales.

Team leader
Feb ‘23 - Now
Shack Events

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. • Led performance reviews and tailored employee feedback to facilitate professional development. • Fostered positive employee relationships through communication, training and coaching. • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. • Trained staff to resolve complaints appropriately to maintain customer satisfaction.

Front of house waitress
Aug ‘22 - Feb ‘23
The Bell Cafe Corner and Cuisine

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards. • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Intern
Apr ‘22 - May ‘22
Canary Wharf, Tower Hamlets

JP Morgan • Gather data and prepare reports for the management team. • Coordinated files, spreadsheets and reports for staff. • Answered telephone to schedule appointments, assist callers and take messages. • Developed business, financial and analytical skills by working with multidisciplinary teams.

Library volunteer
Nov ‘21 - May ‘22
ILFORD

Vision RCL • Maintained shelves in alphabetised order to improve guest experience. • Delivered training in Microsoft Office suite for library customers with limited IT skills. • Empowered 70 students to attain academic target grades in STEM subjects.

Retail Experience
Retail Category
High street
Premium
Work Environment
Department store
Shopping centre
High street store
Product Category
Menswear
Womenswear
Accessories
Responsibilities
Client Help
Complaint handling
Upselling
Packaging
Client Advising
Product labelling
Stockroom management
Open/closing store
Health & safety
Store Maintenance
Languages
English - Fluent
Telugu - Native
Education & Training
London
‘22 - ‘26
Bachelor of Science
Loxford School
‘20 - ‘22
A-Levels
Loxford School
‘15 - ‘20
GCSEs
City University
undergraduate degree in Mathematics