Experienced retail professional with strong customer service and sales skills at H&M. Proficient in cash handling, stock replenishment, and product knowledge. Adaptable and committed to maintaining high standards in fast-paced environments to maximise customer satisfaction and drive sales.
• Operated cash registers with accuracy and processed cash and card transactions. • Assisted customers in locating specific items to boost satisfaction. • Monitored display stock levels, replenishing for consistently well-stocked sales floor. • Explained product benefits maximising customer engagement while driving sales.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. • Led performance reviews and tailored employee feedback to facilitate professional development. • Fostered positive employee relationships through communication, training and coaching. • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards. • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
JP Morgan • Gather data and prepare reports for the management team. • Coordinated files, spreadsheets and reports for staff. • Answered telephone to schedule appointments, assist callers and take messages. • Developed business, financial and analytical skills by working with multidisciplinary teams.
Vision RCL • Maintained shelves in alphabetised order to improve guest experience. • Delivered training in Microsoft Office suite for library customers with limited IT skills. • Empowered 70 students to attain academic target grades in STEM subjects.