Jordan Nyanzi

persistent, flexible and head strong

A seasoned retail professional, I've honed customer service skills at UNIQLO and ZARA, excelling in fast-paced environments. My adaptability and experience in stock control, delivery processing, and store maintenance make me an efficient asset. Fluent in English with a keen eye for menswear, womenswear, accessories and leather goods.

Previous Brands
DPD Amazon
Work Experience
Customer sales advisor
Oct ‘23 - Now

Over my time at Uniqlo as customer service advisor I would engage closely with customers to help out with any queries they may have, whether it was for example looking for specific size, specific item, welcoming them in the fitting rooms and etc while still providing an outstanding customer service. As well as doing that I also help deal with product deliveries and shipments particularly in the openings before the store opened. To add to that I would also help with creating visual displays, layouts, relaying the voice of the customers about products and service to my management to make it an easy to shop to environment for our customers. Since staring this role in October I've learned a lot and continue to do so right now at this moment while still working here, with also my previous experience in retail with Zara which was actually my first Job and added experience in hospitality its helped me along the way to be able to engage with customers comfortably ensuring smooth operations among the store floor. Furthermore, the retail Jobs I've done have all been temporary but I believe now I'm ready for something permanent and been looking for something permanent as I hope to continue to expand on my skills learnt here in retail especially as I have a clothing brand myself where I would like to apply everything I've learnt here on how to run an established clothing brand; knowing how to hit targets which I can now add i'm understanding how to while i've been here at uniqlo from, reduce OoS, dealing with Missing SKU's and so forth as well as management of stock.

Apr ‘22 - Mar ‘23

Entering dishoom I started off as a runner, running food and so fourth to the correct tables, done work in the 'back' of the restaurant like filling up sauces, cleaning and drying cutlery as well as other tasks that were important to helping the restaurant run smoothly but as time went on with patience and hard work I became cocktail waiter then soon waiter where it has been around a year since I started that it includes • welcoming in our guests while they wait for their reservation whether if its serving them a drink or an appetiser • making them feel safe and comfortable with the extra service and hospitality • looking after the guests by taking their orders, requests or handling any issues on the table that need sorting out • making sure area is clean and presentable for them to enter and feel comfortable in like: clean table tops; sweep permit room other tasks include • restocking napkins, straws, cutlery • help bar with garnish prep and juices • as well as help out other server departments when in need of assistance or help if it gets too busy

warehouse operative
Aug ‘21 - Oct ‘21
DPD Amazon

• June-August 2021 • August-October 2021 I first started off at Dpd as my first warehouse job, they were night shifts as well as well as amazon. I had duties as a warehouse operative to lift small to large parcels, storing goods, pick and packing orders and etc, so I'm familiar with the environment and how everything goes and a very adaptable furthermore fast worker.

customer sales assistant
Dec ‘19 - Jan ‘20

where i was customer sales assistant; I was set to perform duties such as looking after and maintaining the store floor, introduce myself to guests to make them feel welcome and let them know of my available assistance; closing the floor along the rest of the store with the crew and much more. Zara taught me a lot especially as this was one of my first jobs, I learnt to be confident in speaking to people, my body language skills improved such as eye contact, hand movements etc. This only I can say enhanced my communication skills as a whole; I done this for around 2 months before the term ended. Short term yes but i gathered a lot which I only took my next Jobs.

Retail Experience
Retail Category
High street
Work Environment
High street store
Product Category
Leather goods
Complaint handling
Client Help
Client Advising
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Product setup
Product labelling
Health & safety
Senior colleague - Team Supervisor, UNIQLO
Oct 2023 -

ًJordan always demonstrated a positive aura when working. He was always willing to learn and try achieve his tasks to his highest standard. It was easy to have communication with ًJordan as he wouldn’t object to instructions. ًJordan tends to put his head down and get on with tasks, I haven’t seen him to be one that gets distracted by talking to others or with irrelevant tasks. He asks what needs to be done and will do what is needed. Overall a pleasant experience!

Education & Training
University of Greenwich
‘23 - ‘29
Business with Marketing
‘18 - ‘20
BA Hons Accounting and Finance.