5+ years in the coordination of technical and creative teams in B2B and B2C service delivery roles, most recently as supervisor of an 80-technician technical team for Apple, and formerly as production coordinator of a team of creatives with an animations house serving corporate clients including Microsoft, HBO and Apple News Daily. Brings additional 'people' settings experience from contract roles as trainee recruitment consultant with Robert Walters and sales support executive for a digital start-up. Now completing an MBA in the UK and seeking a next-step role within a 'people' / talent management setting. Fluent Mandarin & English. Able to work without sponsorship in the UK for 2 years under post-study work visa.
Leveraged cultural expertise and inclusivity principles at Alpadia Language School to cater to diverse student backgrounds, implement EDI effectively, and boost communication quality, positioning myself as a seasoned advocate for enhancing global customer experiences through diversity. -Cultural Expertise -Diverse Engagement -Equity, Diversity, and Inclusion (EDI) Advocate -Communication Enhancement -Legacy of Insights -Cultural Intelligence -Customer-centric
🔍 MBA Research Highlight: Bridging Diversity & Innovation 🔍 Explored the nexus between Equity, Diversity, Inclusion (EDI) and innovation in "The impact of diversity and inclusion management on Innovative Work Behaviours". Awarded with Distinction
Led customer experience and store experience for one of the world’s highest revenue store, first Apple Flagship Store in Taiwan, with 200+ employees, focusing on customer relationship and operations. - Customer Journey Mapping - Stakeholder Management - CRM - Strategic planning - New Product Introductions Planning - Operation Planning - Coaching & Training - Resource Planning - Inventory Management
Streamlined recruitment and onboarding processes, reducing hiring turnaround time by 25%. Coordinated employee engagement initiatives, including training workshops and team-building activities, improving overall satisfaction scores by 15%. Maintained and managed HR records for over 200 employees across two regions, ensuring compliance with local labour regulations. Supported performance management processes by developing evaluation frameworks and providing feedback to department managers. Collaborated with leadership to identify talent gaps and implement targeted development programmes.
Spearheaded specialised recruitment across key sectors, efficiently managed high-volume candidate screening, and fostered business growth, all while enhancing candidate success through innovative coaching. -Industry-Specific Recruitment: Recruited for pivotal roles in Supply Chain and Logistics across sectors, including Retail and FMCG. -Comprehensive Recruitment Mastery: Drove the full recruitment cycle, from client initiation to deal closure. -Candidate Processing: Efficiently screened 300+ resumes weekly, streamlining candidate progression to interviews. -Client Acquisition & Retention: Acquired 65 new businesses in 3 months and nurtured lasting corporate relations. -Candidate Success through Coaching: Pioneered a coaching initiative, boosting client hiring rates by 15%.
Demonstrated expertise in fostering client relations, spearheading digital marketing initiatives, adeptly managing web platforms with SEO proficiency, and localizing content to elevate global customer experiences across diverse markets. -Client Relations & Engagement -Strategic Travel & Networking -Digital Marketing & Brand Awareness -Web and Digital Platform Management -Localisation & Content Adaptation -Start-up environment