With luxury retail experience at Fenwick Beauty, I specialise in customer service and sales for brands like Estée Lauder and Gucci. I excel in creating welcoming environments, meeting sales targets, and offering personalised recommendations, eager to contribute to dynamic retail teams.
Worked as a sales assistant at Fenwick Beauty, providing excellent customer service in a luxury retail environment. Represented prestigious brands such as Estée Lauder, MAC Cosmetics, and Tom Ford, delivering product expertise and personalized recommendations. Assisted in the fragrance department for high-end brands, including Gucci, Paco Rabanne, and Prada. Engaged customers with product demonstrations and distributed perfume samples to enhance their shopping experience. Maintained a professional and welcoming atmosphere while ensuring displays were well-stocked and visually appealing. Met sales targets by actively promoting products and understanding customer needs. Leveraged in-depth product knowledge to meet and exceed sales targets, contributingto the store's commercial success. Engaged customers with vibrant and dynamic product presentations, enhancing brand loyalty.
Provided personalized assistance to customers, helping them select clothing items based on their preferences and needs. Showcased product knowledge by suggesting appropriate clothing options based on customer preferences. Maintained store organization and cleanliness, ensuring a welcoming atmosphere for customers. Handled cash transactions accurately and efficiently, contributing to the smooth operation of the shop.
Led small teams during busy periods to ensure efficient service and customer satisfaction. Coordinated tasks among team members for seamless operations, particularly during events. Assisted with seating, taking orders, and ensuring customer satisfaction by addressing their requests and needs. Thrived in a fast-paced environment, managing tasks efficiently and adapting to changing demands. Organized small events and gatherings, focusing on creating welcoming atmospheres and seamless guest experiences.
Unnati was proactive in helping me manage the class. She was always punctual and supported various tasks like handing out laptops, maintaining discipline, giving points to students for their work, and assisting them when they needed help understanding a task. She communicated clearly with the students and made sure they understood what was expected. She also suggested ideas to improve the next class, which I found helpful. I could always rely on her to follow through with tasks and to do them well. She took her role seriously and handled it with maturity. She was open to feedback and eager to learn how to support the class even better.