Luxury Retail Leader with extensive experience in flagship management, client experience and team development within international luxury Maisons. Recognised for building engaged teams, elevating service standards and delivering sustainable commercial performance. Hands-on leader with a strong culture of excellence, operational discipline, clienteling and talent development.
Lead Paris Flagship and Galeries Lafayette business Drive sales performance, KPIs, clienteling and customer experience Coach and develop managers and sales teams Ensure operational excellence, visual standards and brand execution
Managed multi-site retail operations with full accountability for performance and teams Led openings, transformations, recruitment and talent development Developed Store Managers through coaching and succession planning
Successfully opened and established the first Tory Burch boutique in Germany Built the local team, service culture and operational structure from opening phase Developed brand awareness, client relationships and loyalty initiatives Ensured excellence in VM standards, operations, stock management and client experience
Managed flagship operations with focus on luxury service standards and client relationships Developed team performance, product expertise and clienteling approach Ensured flawless execution of Maison guidelines, VM and operational procedures
Oversaw retail performance across luxury brand partners
From Sales Associate to District Manager Germany Progressed through all store leadership levels: Sales Associate, Department Manager, Assistant Store Manager, Store Manager and District Manager Managed flagship and multi-site operations with strong focus on customer experience and commercial excellence Developed Store Managers and leadership teams through coaching, training and succession planning Built a strong culture of standards, accountability and brand representation