Jacob Kennedy
I have hands-on retail experience as a Sales Assistant at Hotel Chocolat, excelling in customer service, sales, and stock management. I thrive in fast-paced environments, am adaptable, and consistently deliver excellent service, with strong skills in upselling, complaint handling, and store operations.
Working flexibly as both a receptionist and waiter/bar staff. Going above and beyond to ensure the hotel guests satisfaction. Effectively and calmly resolving problems and complaints.
Working in high end residential settings. Required attention to detail and team collaboration
Provided positive customer experience, maximised suggestive selling, operated till, received and organised stock
Ability to prioritise tasks and work under pressure in a fast paced environment. Taking orders, serving food & drinks, focused on exceeding customer expectations.
Two week work experience placement, accurately updated Excel spreadsheets, assisted with general office admin
Delivered sports courses to children in school holidays over 3 years Demonstrated organisational skills whilst motivating the children. Undertook coaching qualification to progress in the role.