I bring experience from Harrods and Zara, excelling in client advising, upselling, aftercare, and store operations in luxury retail. I thrive in fast-paced environments, delivering personalised service, handling inventory, and adapting quickly to new teams. Fluent in English, I am committed to outstanding customer experiences.
Brisk Barista Expertise Creativity Strategic thinking Strong organizational and communicational skill • Trained new staff on coffee machine operation and customer service protocols, improving team performance and service delivery. • Excelled in delivering top-quality customer service in a fast-paced environment, enhancing customer satisfaction and loyalty. • Demonstrated precision in mixology, drink preparation, and inventory management, ensuring compliance with health and safety regulations. EDUCATION
• Demonstrated effective communication skills in handling a high volume of customer interactions via phone, email, and live chat. • Utilized CRM software to maintain accurate records of customer interactions and ensure follow-up on unresolved issues.