Sophia Abiona
I bring strong sales and customer service experience from Selfridges and Dior, specialising in luxury beauty and fragrance. I excel at engaging clients, upselling, and creating welcoming environments, and I am adaptable and energetic, with native English and Yoruba communication skills suited for dynamic retail settings.
Selfridges a store which was opened in 1908, it is a chain of high luxury departments in the UK • -engaging with customers • -helping customers find the right product for them in either fragrance, skincare or makeup • -recommending good products for customers • skills I have learnt with this job is customer engagements- I understand how to conversate with a customer and make them feel welcome. • Another skill have obtained from this is how to approach customers and make them feel welcome
Dior is a high luxury brand where they sell a variety of products from makeup to skincare to fragrance to shoes to bags to clothes to jewerly • engaging with customers • recommending good fragrances for customers • wrapping and packaging for them • I learnt how to package customers in the way they like • I have learnt how to communicate efficiently with those around me • i have learnt how to do till work
• received incoming calls and took bookings from customers • made sure all information was being passed on to the necessary departments • invoicing of different customers about their delivery Sophia Abiona • tracking parcels and updating customers of their orders • I learnt how to work behind the scene for this job