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Sophia Abiona

Customer Service Assistant
About

first year in business management with marketing, I am quick to adapt to my surroundings, energetic and have a good form of communication. I am looking for a role that would challenge me but also teach me new skills that i can take with me in my day to day life.

Previous Brands
dior fragarnces
quick saver
Selfridges & Co
Work Experience
sales assocciate
May ‘22 - Jan ‘23
Selfridges & Co

Selfridges a store which was opened in 1908, it is a chain of high luxury departments in the UK • -engaging with customers • -helping customers find the right product for them in either fragrance, skincare or makeup • -recommending good products for customers • skills I have learnt with this job is customer engagements- I understand how to conversate with a customer and make them feel welcome. • Another skill have obtained from this is how to approach customers and make them feel welcome

sales assoviate
Jul ‘21 - Dec ‘22
dior fragarnces

Dior is a high luxury brand where they sell a variety of products from makeup to skincare to fragrance to shoes to bags to clothes to jewerly • engaging with customers • recommending good fragrances for customers • wrapping and packaging for them • I learnt how to package customers in the way they like • I have learnt how to communicate efficiently with those around me • i have learnt how to do till work

customer service assistant
Feb ‘19 - Jan ‘21
quick saver

• received incoming calls and took bookings from customers • made sure all information was being passed on to the necessary departments • invoicing of different customers about their delivery Sophia Abiona • tracking parcels and updating customers of their orders • I learnt how to work behind the scene for this job

Retail Experience
Retail Category
Luxury
High-end luxury
High street
Work Environment
Shopping centre
Pop-Up
Department store
Product Category
Beauty & Fragrances
Accessories
Womenswear
Responsibilities
Greeting
Client Help
Styling
Product demos
Upselling
Transactions
Cash register
Packaging
Product setup
Languages
English - Native
Yoruba - Native
Education & Training
Harrow College
Unknown - ‘22
BTEC Level 3 National Extended Diploma health and social care level 3
Harrow College
‘21 - ‘21
BTEC Level 2 Certificate health and social care level