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Bibi Kabemba

I am out-going, ambitious and customer focused. I have sales experience in retail.
About

I have extensive retail and customer service experience in beauty and fashion, excelling in sales, upselling, cash handling, and product demonstrations. I thrive in fast-paced environments, am adaptable with shop floor tasks, and am passionate about delivering excellent service to diverse customers.

Previous Brands
Face to face outsource solution
Singapore Airlines
Eurostar
Momentum services business lounge EUROSTAR
BCB agency
Job Centre
Fashion fair beauty
DOROTHY PAKERNS
RAIL GOURMET
Sarina Russo
Elba
Iceland, Daslton
Work Experience
Admin
Aug ‘18 - Dec ‘19
Face to face outsource solution

Track references Filing, photocopy documents Sending and receiving e-mail Registering or recruiting new candidate calling and receiving calls Sending references Candidates' details login Etc....

job centre training
Apr ‘18 - Aug ‘18
JobcentreplusAdvisor

Customer service Health and safety

lounge host
Apr ‘18 - Jun ‘18
Singapore Airlines

Greeting and welcoming guest Checking first and business travellers Tidy areas Customer service Printing and directing customers to the gates etc...

customer service team member
Jul ‘17 - Sep ‘17
Eurostar

Assisting customers boarding train Direction to coaches Answer enquiries Help with luggage Customer service Greeting and welcoming customers

Hostess
Jul ‘16 - Jan ‘17
Momentum services business lounge EUROSTAR

Customer service Keeping the floor tables and chairs tidy Dealing and assisting general enquiries Directing customers to board trains etc.

consultant
Apr ‘16 - Now
24 seven beauty bureau

Make-up artist Skin care consultant Sales and promoting products Fragrance sales and promoting etc....

beauty consultant
Mar ‘16 - Now
BCB agency

Make-up artist Selling cosmetic Colour matching

Feb ‘16 - Mar ‘16
Job Centre

Jun ‘15 - Jan ‘16
Fashion fair beauty

make over Dealing with different products and skin tones Customer Service Cash handling Sales cosmetics products and promoting products etc...

Customer service Assistant
Oct ‘12 - Oct ‘15
DOROTHY PAKERNS

Tiding up the shop Cash and card handling Welcoming customers Assisting customers with decision while choosing their garments Dealing with queries both on the phone in person Stock in take

Customer service on Board
Jul ‘10 - Mar ‘11
RAIL GOURMET

Providing excellent customer service on board to the customers Serving and selling company's products on board Customer satisfaction Dealing with all enquiries from customer on board Checking stocks and Cash handling at the end of journey.

Customer Service Assistant
Aug ‘09 - Jul ‘10
Sarina Russo

photocopying and Printing documents for customers Recruiting new people for training Booking and scheduling appointment for customers Making and receiving phones from clients.

Customer Service Assistant
Aug ‘08 - Aug ‘09
Elba

Printing and Photocopying documents for customers Recruiting people Booking and scheduling customers for next appointment Answering and making phone calls to the customer's requests.

Customer Service Assistant
May ‘06 - Aug ‘08
Iceland, Daslton

Providing excellent customer service; dealing with enquiries, Locating products and complaints Translating for non English speaking customers Stock replenishment, rotation and merchandising Operating the till; cash and card transactions

Retail Experience
Responsibilities
Greeting
Client Help
Aftercare
Complaint handling
Storytelling
Product demos
Client Advising
Upselling
Cash register
Transactions
Returns & Exchanges
Packaging
Recommendations
Anonymous
Worked in the same group - Beauty consultant , Fashion fair beauty
Jun 2015 - Jan 2016

To whom it may concern, I worked with Bibi as a fellow Beauty Consultant at Fashion Fair Beauty. She consistently displayed professionalism, strong customer service, and a positive team spirit. I highly recommend her for future opportunities. Sincerely,

Languages
French - Fluent
Lingala - Fluent
English - Fluent
English - Fluent
Education & Training
Arden University
‘18 - ‘22
Business Tourism
SIA East Kent College
‘13 - ‘13
Edexcel BTEC Level 2
Job Centre
‘09 - ‘12
Job Training
Shoreditch college
‘07 - ‘08
Travel and tourism
Hackney Community College
‘06 - ‘07
GNVQ National Diploma Advanced in Leisure and Tourism
City & Islington College
‘03 - ‘06
GNVQ Intermediate Leisure and Tourism
Haggerston Girls School
‘01 - ‘03
6 GCSEs Maths, English, Science ,French, Technology and R.E