I have more than 19 years of experience in the Luxury & Fashion Industry, I am adept in the supply chain process from manufacturing to the final client, order management and shipment processing. Moreover, my on-the-job experience has afforded me a well-rounded skill set, including customer service, team management and inventory management.
Overseeing and monitoring end to end supply chain across B2B and Retail locations. Ensuring all product delivery deadlines are met. Training warehouse and distribution staff on procedures policies both administration and warehouse actives. Hands on in all area of the sector providing guidance and support to all staff to achieve targets as a team. Managing operations of Bridal, Shoes, Personal orders, Sample sales, Jewellery including Hallmarking processing and distribution to other 3PL partners and wholesale clients. Day to day scheduling of site operations with agency staff to meet KPI targets. Managing yearly stock take for retail locations, weekly stock checks and support on inventory management. Managing the building, property, health and safety, drivers daily routes and vehicles maintenance.
Furniture & Homeware • Overseeing the stock movements across all products in furniture and homeware • Ensure stock-related information in the NAV ERP system is correct and constantly updated • Liaise with made-to-order manufacturers to confirm production information, pricing and delivery dates • Supporting with all required shipping and logistics admin for made-to-order products, including customs documentation, invoicing, timings and end-customer communication • Working closely with the production manager to continuously improve stock management processes Fashion • Coordinating deliveries and shipments with the distribution centres, ensuring they are fulfilled correctly and on time, liaising with clients, sales, production and finance • Managing raw material deliveries from mills to and from factories • General help and assisting with raw material stock, fabric stock and pre and post-season • Managing sample loans for press or photoshoots (outbound, tracking and returns) E-commerce • Manage shipments for e-commerce, working with the distribution centre and internal team to identify the best solution. • Working with the distribution centre to answer all shipping and distribution customer queries, including customs, deliveries and returns • Logistical support for the annual sample sale • Manage returns to the storage warehouse at the end of the season General • Manage relationships with couriers and freight partners and negotiate rates • Being the main point of contact on customs requirements for international stock movement and ensuring the most efficient supply chain • Manage relationships with distribution centres and storage warehouses and negotiate rates • Provide the finance team with annual inventory/stock-take reports • Working with the finance team to analyse costs and identify where efficiencies can be achieved
HEATHROW AIRPORT - STOCK OPERATIONS
Contract Position
WholeSale Coordinate daily shipments with Global Order Fulfilment European Team Managing all re-orders / stock swaps / account enquiries. Monitoring the flow of returns from authorised status to physical reception at the warehouse Resolving potential return identification issues and promptly liaising with internal stakeholders to ensure smooth receiving and processing Liaising with Third-Party Logistics partner to plan deliveries Managing preparation and outbound shipping of sold inventory Liaising with Accounting Dept to ensure smooth Issuing invoices / credit notes Planning and attending Stock take in the Italian warehouse Managing stock levels in the warehouse Issuing exports Documents, creation of customs codes Customer Service enquiries Retail Planning and organising the opening stock for the flagship store in London. Designing of the stock room area and space functions. Creation and implementation of action plans for stores as required Monthly and ad hoc reconciliation and reporting for stock movements for Retail or financial purposes Daily Verification of stock transfers and follow-up with store Managing stolen goods procedure and providing information for insurance purposes when necessary Weekly preparation of unverified transfers and negatives reports and follow-up with store Monitor end of season returns back to warehouse Receiving, processing and recording of faulty stock returns from the stores in line with After Sale Department Organising deliveries from head office to stores and warehouses as per Retail Team request Manage the systems and administration procedures required to support the operation of the retail and sales Planning, supporting and attending stock takes within London store. Ensuring all stock adheres to company policies and procedures.
ISABEL MARANT AUG 2013 – MARCH 2014 Stock Manager Planning and organising the opening stock for the flagship store in London. Managing and processing weekly delivery and sales replenishments. Reception of delivery / processing Resolution of negative and discrepancies. Managing client requests /Dry cleaning / Alterations / Repairs /Re-ticketing Responsible for ordering stationary and store goods. Organising stock take / sorting discrepancies Conducting mini audits Monthly dashboard Development of a stock manual / guide Key holder End of season return
Managing and controlling stock levels, deliveries and stock transfers between stores and Matches Distribution Centre in London. Booking in deliveries and supervising unpacking of stock and Organisation of stock rooms and stock management system. Specialised in high-end luxury brands like Alexander McQueen, Balenciaga, Celine, Dolce Gabbana, Alaia, Christopher kane and others, making sure a high retail standard are maintained all the time.
Fashion Consultant Ladies International.
Sales consultant for Ladies International Brands