Rahel Tesfalem

Retail/customer service

With a strong background in retail, I've demonstrated exceptional customer service and upselling skills at Argos and the Post Office. As a multilingual communicator (English, Italian, Amharic), my adaptability and product knowledge make me a valuable asset for any temporary sales role.

Previous Brands
EFT Linguistic Services
I-Organics Skincare
Karthick Indo-Asian Cuisine
Post Office
Work Experience
Customer Service Rep
Nov ‘22 - Jan ‘23

• Assisted the stock team in receiving shipments, backstocking units per week week. • Maintained in-depth knowledge of products to provide advice and recommendations as needed. • Up sale of seasonal items and accessories to increase store revenue • Arranged orders and deliveries of stock for customers prioritising inter-store sourcing wherever possible to cut average wait time • Dealt with customers wishing to return items

Jan ‘19 - Jan ‘21
EFT Linguistic Services

• Translated various articles, marketing documents, legal documents and others materials from Amharic to English & vice versa ensure translations were correct • Interpreted dialogues and conversations from Italian,Tigrigna and Amharic to English • Maintained excellent customer and helped promote EFT to help increase business stream • Helped refuges from Erirtrea and Ethiopia with getting housing and benfits claims in order upon settled into the United Kingdom • Supporting refugees with filling in documents for local councils or helping to appeal decisions made in court via email or telephone

Jan ‘13 - Jan ‘14
Karthick Indo-Asian Cuisine

• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required • Take orders from patrons for food or beverages, • Collect payment from customers using POS systems • Check with customers to ensure that they are enjoying their meals and take action to correct any problems • Responsible for the dining area staff of 5 • Ensure that all staff have cleared dining area and kitchen areas prior to the closing of restaurant nightly

Skin Care Specialists
Jan ‘12 - Jan ‘14
I-Organics Skincare

• Introduced new I-Organics skin products to customers. • Demonstrated procedures of the I-Organics cosmetic approach • Listened to concerns of clients. • Consulted clients on the appropriate skincare product. • Connected with existing customers in our database. • Opened and closed the register at end of shift

Customer Service Rep
Jan ‘18
Post Office

• Completed reports for lost mail, stolen packages and changes of address • Answered phone calls in a timely and polite manner • Accepted, Sorted and Stamped mail brought in by customers • Handled express postal services for Post Office business customers • Use of POS system to bill and accept payments from customers

Retail Experience
Retail Category
High-end luxury
Work Environment
High street store
Shopping centre
Product Category
Watches & Jewelry
Leather goods
Beauty & Fragrances
Online orders fulfilment
Client Help
Complaint handling
Delivery processing
Stockroom management
Order preparation
Education & Training
Icon college
‘15 - ‘17
HND Travel and Tourism
Hackney Community College
‘13 - ‘14
Level 2 BTEC Diploma in Travel and Tourism
Metropole College
‘13 - ‘13
Level 1 in Work Skills
Free2Learn College
‘12 - ‘12
Level 2 in Customer Service, Retail, Teamleading, Security and Door Supervision
Westminster Kingsway College
‘11 - ‘11
Level 1 in Airfares and Ticketing
Westminster Kingsway College
‘11 - ‘12
Westminster Kingsway College
‘11 - ‘12
and Tourism