Experienced retail professional with proven success at Urban Outfitters, adept in customer engagement and driving sales growth. I excel in dynamic environments, leveraging strong interpersonal skills to deliver exceptional service and exceed targets while adapting to diverse retail settings.
• Conducted in-depth market research to identify emerging trends and analyse competitor data, uncovering new business opportunities that contributed to a 10% increase in lead generation. • Utilised advanced data analysis to track and monitor KPI's, providing insights that directly influenced strategic decisions and improved overall sales performance by 15%. • Contributed to record-breaking sales, driving the company's highest-ever financial quarter with over £300,000 in revenue, surpassing the total sales from the first three quarters since the company's founding. • Developed strong client relationships through proactive communication and a positive attitude, increasing customer retention rates by 20% and driving repeat business.
• Delivered exceptional service at a prestigious 5-star hotel, ensuring high guest satisfaction and contributing to a 15% increase in positive guest reviews. • Collaborated effectively with a team of waitstaff, kitchen staff, and management, ensuring seamless service during high-demand periods and contributing to the hotel's consistent 5-star ratings. • Upheld rigorous standards of professionalism, helping reinforce the hotel's reputation for excellence in service delivery, which led to increased repeat guest bookings.
• Played a key role in the team that achieved the highest sales and profit margin among all branches in Europe, leading to a 20% increase in overall revenue for the store. • Collaborated with team members, fostering a positive and welcoming atmosphere that promoted repeat business and increased foot traffic by 15%. • Drove sales growth by assisting customers with product enquiries, upselling, and facilitating transactions, consistently meeting and exceeding sales targets by 10-12% month-over-month.