Carol Dorgu
With over 20 years at Harrods as a Customer Service Representative, I excel in delivering personalised solutions and exceptional service. My strong product knowledge and communication skills ensure customer satisfaction, making me adaptable to dynamic retail environments.
• Advised customers on product features and functionality, resulting in a X% increase in product purchases • Recognized customer needs and provided personalised solutions, resulting in increased customer loyalty and satisfaction • Resolved customer disputes and complaints quickly and satisfactorily, resulting in a X% reduction in customer complaints • Demonstrated superior product knowledge • Provided exceptional customer service
• Developed and maintained relationships with vendors and suppliers • Organised and managed a large-scale school events
Carol is great with customers. A real team player and an all round joy to have on the team. She has a good work ethic and is reliable.