Jo Posner

Represented a prestigious luxury skincare brand within a busy international airport retail environment. Welcomed and assisted a wide range of international customers. Provided personalised skincare consultations and product recommendations based on individual customer needs. Built excellent rapport with customers and provided a warm, friendly and professional service. Developed strong knowledge of the brand and confidently explained products and skincare routines. Maintained high standards of counter presentation and brand image. Worked independently while also being part of the wider retail team. Supported stock management and replenishment.

Co-own and operate an established professional hair extension business. Built long-standing relationships with salon owners, hairdressers and professional clients across the UK. Trained hundreds of hair professionals in hair extension application and product knowledge. Helped salon professionals understand how to confidently recommend and sell hair extension products and services to their own clients. Provided friendly, ongoing product advice and support to professional customers. Developed extensive experience in customer service, sales, product knowledge and relationship building. Enjoy working closely with customers and helping them find products that are right for their individual needs.

Provided beauty and fragrance advice to customers in a busy retail environment. Built strong product knowledge and gave personalised recommendations. Delivered friendly, attentive customer service. Supported counter operations and stock management.

Represented Aramis across leading department store and high-street locations. Provided customers with product advice and personalised service. Developed strong experience in premium fragrance, skincare and luxury retail. Built confidence in customer consultation and product recommendation.

Worked within one of London's leading luxury department stores. Managed two fragrance sites and provided excellent customer service. Assisted customers with fragrance choices and personalised recommendations. Supported and supervised staff and helped maintain high standards of service. Developed extensive experience in luxury fragrance and customer consultation. Maintained high standards of counter presentation and stock control.