Bolaji Adumasi

Compliance officer

With a strong background in sales leadership, I'm experienced in customer service and achieving targets. Skilled at product knowledge, complaint resolution, and adapting to fast-paced retail environments, I am flexible and immediately available for new opportunities.

Previous Brands
DSGI Group
MAG Group
Work Experience
Compliance Officer (CPOS)
Jan ‘23 - Now

• Deliver high levels of customer service to members of the public and TfL services users. • Conduct enforcement and compliance activities across specified modes of transport, including London Buses, London Underground, Trams, Ferry Services, and Taxi & Private Hire. • Routinely patrol the TfL Network and respond to incidents under the guidance and direction of the CPOS Resource & Deployment Centre. • Report safety concerns and breaches, ensuring positive actions are taken to reduce and mitigate risks. • Identify potential compliance and enforcement issues and submit relevant intelligence reports. • Actively participate in delegated authority activities, such as the Community Safety Accreditation Scheme (CSAS) and Railway Safety Accreditation Scheme (RSAS). • Attend court to provide evidence when required, with appropriate training provided.

TSO/Security and Compliance Officer
Jan ‘17 - Jan ‘22
MAG Group

• Conducted thorough searches of customers and staff, ensuring safety and compliance. • Performed security checks on cabin baggage, operated security equipment such as X-Ray machines and body scanners. • Patrolled terminals to maintain security. • Checked staff ID cards and passenger boarding cards before allowing entry to secure areas. • Provided exceptional customer service and efficiently screened passengers before flights.

Sales Team Leader (TV & Audio)
Jan ‘08 - Jan ‘15
DSGI Group

• Led efforts to achieve sales margin targets and enhance store standards and merchandising initiatives. • Proactively managed customer service to consistently meet and exceed customer expectations. • Coordinated the resolution of customer complaints through the in-store service team, actively seeking and responding to customer feedback. • Identified and capitalized on commercial opportunities while effectively countering local competitor activities. • Maximized revenue from shop floor space and regularly reviewed stock control management to ensure efficient stock turnover. • Ensured compliance with merchandising principles and promotional setups through weekly reviews. • Maintained store standards, promoting the chain brand at every opportunity. • Implemented business plans and communicated targets and objectives to the team. • Drove profitability by maximizing opportunities through Key Performance Indicators (KPIs). • Tracked department performance against the operating plan and implemented corrective actions when necessary. • Played a vital role in the successful merger of Currys and PC World stores.

Sales Team Leader
Jan ‘05 - Jan ‘08

• Collaborated closely with the sales management team and marketing staff to develop and implement marketing strategies that aligned with company sales objectives. • Demonstrated unwavering professionalism, ethics, and moral values while representing the company. • Identified and maximized revenue from existing customer accounts. • Maintained high levels of product and customer knowledge, actively participating in relevant training programs. • Submitted detailed proposals and quotations to customers, ensuring accuracy and timeliness. • Provided regular and precise sales forecast updates to Senior Managers. • Prepared and delivered compelling sales presentations. • Identified, contacted, and qualified leads to expand the customer base. • Monitored competition and analysed competitor activity to inform strategic decisions. • Attended sales conferences and industry marketing events to stay informed about market trends. • Conducted client visits to their homes and offices for appointments.

Retail Experience
Retail Category
High street
High-end luxury
Work Environment
Shopping centre
Flagship store
High street store
Travel retail
Department store
Product Category
Watches & Jewelry
Client Help
Complaint handling
Product demos
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Order preparation
Store Maintenance
Open/closing store
Health & safety
Education & Training
University of Ilorin
BSc (Hons) Sociology and Anthropology
University of Essex
BSc (Hons) Marketing and Management