Katherine Osella
I bring hands-on retail experience in client advising, upselling, and inventory control, supported by strong analytical skills in sales data and trend identification. I thrive in fast-paced environments and am adept at delivering excellent customer service while adapting quickly to evolving shop floor demands.
Directed competitive intelligence and regulatory strategy related to Certificate of Need filings, evaluating competitor facility proposals, legal briefings, and market impact to inform strategic positioning and expansion planning. Analyzed referral and utilization patterns to understand consumer movement across markets and inform partnership strategy, network development, and service expansion planning. Led market performance and demand analyses integrating operational, financial, and geographic data to identify growth opportunities, competitive positioning, and demand trends across regional markets. Developed scenario models evaluating emergency department capacity, staffing levels, and projected demand to support demand planning and resource allocation decisions. Conducted end-to-end patient journey analyses to identify leakage and retention opportunities, while building dashboards, web-mapping tools, and Python web-scraping pipelines to integrate internal and external datasets for senior leadership decision-making.
Analyzed financial, retail, healthcare, and sales datasets to identify patterns, generate insights, and support data driven decision making. Built dashboards and visualizations to translate complex datasets into clear analytical narratives. Completed five applied projects, including a client engagement and capstone research project focused on extracting actionable insight from large datasets.
Led onboarding and growth of high-priority enterprise clients, achieving an 80% success rate in securing new partnerships, including several new Fortune 500 accounts. Identified cross-sell and product growth opportunities through structured account and market analysis. Managed contract negotiations, CRM analysis, forecasting, P&L oversight, invoicing coordination, and client communication. Designed internal performance reporting systems to increase sales team visibility and accountability. Built trusted relationships across clients and internal stakeholders, balancing commercial goals with service delivery.
Conducted academic research for a forthcoming publication under Harvard Medical School faculty. Synthesized complex research materials into structured arguments and clear narratives. Edited and refined content to ensure clarity, coherence, and intellectual rigor.
Supported event planning, donor database organization, and outreach initiatives. Conducted research and assisted in performance tracking and reporting. Contributed to operational coordination within a fast-paced campaign environment.
Katherine is considerate and thoughtful in her interactions and was a respected member of the team. And has a strong work ethic, reflected by the passion and energy she puts into her assignments. Her ability to delve into data, identify patterns, and distill them into easily consumable talking points will be valuable to any management or leadership team considering her for an analyst role.
I worked with Katherine as her senior colleague and saw first hand how effective she is in a Strategic Accounts role. She’s very good at building strong relationships with clients and managing those relationships in a way that balances their needs with the commercial goals of the business. Katherine is organised, dependable, and communicates clearly with both clients and internal teams. She approaches challenges in a practical way and stays calm when things are busy or complicated, which makes her particularly good at handling larger or more complex accounts. I’d be very comfortable recommending Katherine for roles that involve strategic account management, client relationships, and working closely with stakeholders across a business.