Erick Borges
With over 10 years in luxury retail, I specialise in delivering high customer service, personal styling, and clienteling at brands like Dior and Chloé. Skilled in sales, KPIs, cash handling, and adapting quickly, I’m passionate about creating outstanding in-store experiences in fast-paced environments.
Provided luxury 1-2-1 styling consultations and appointments for high-value clients. Consistently exceeded KPIs including sales targets, conversion and ATV (Average Transaction Value). Increased UPT (Units Per Transaction) through strategic cross-selling and link-selling. Drove sales of RTW, accessories and leather goods with expert product knowledge. Key holder: opening/closing, security and cash handling procedures. Cashier: high-value transactions, POS and SAP systems. Built loyal client book via high customer service, clienteling, aftercare and CRM.
Delivered exceptional high customer service in luxury environment. Virtual Clienteling and appointment-based selling. Oversaw cash handling, POS (SAP), stock accuracy and KPIs.
Furniture specialist working with interior designers and private clients. High customer service, cash management and online selling.