Ilhaam Hassan
Detail-oriented and highly organised professional with experience supporting team operations, customer service, and administrative functions across varied industries. Adept at managing schedules, communicating across departments, and ensuring deadlines are met. Known for being proactive, adaptable, and a fast learner, I bring a strong foundation in business and a commitment to high standards. Currently seeking an entry-level opportunity in Project Management where I can contribute to the planning, coordination, and execution of successful projects.
Maintained accurate inventory tracking and ensured timely restocking of key products, supporting daily operational planning. Collaborated with floor supervisors to ensure product displays were aligned with weekly promotional cycles. Handled customer inquiries and resolved issues efficiently, contributing to store performance targets. Assisted with coordinating team tasks during high-volume periods (e.g., seasonal launches). Communicating with customers over the phone and in person, answering all questions they have about products and the store. Stocking shelves when a product is running out.
Managed front-of-house operations, ensuring a smooth service flow and timely handling of customer orders. Responded to customer queries and feedback, escalating issues when necessary to meet service KPIs. Contributed to maintaining a clean and efficient service environment, supporting peak-time coordination. Worked collaboratively with kitchen staff to align service speed and customer expectations.
Supported daily routines and schedules for clients, ensuring activities were completed within timeframes. Maintained accurate logs of medication and care plans, demonstrating attention to task accuracy and time tracking. Adapted quickly to client needs and handled unexpected schedule changes professionally. Practised clear communication with clients and colleagues to maintain smooth care delivery.
Created a digital filing system to improve document accessibility, helping reduce retrieval time and improve internal processes. Scheduled patient appointments and managed incoming communication via phone/email. Organised and maintained front-desk area to support daily clinic operations. Routed internal messages and documents to appropriate departments, ensuring smooth information flow.