I have extensive experience in luxury beauty and fragrance retail across Boots, Morleys, and Selbys, specialising in customer service, upselling, product knowledge, and visual merchandising. I thrive in fast-paced environments and am passionate about delivering tailored recommendations and exceptional shop floor service.
I was a student ambassador for a company after previously having work experience with the company in year 12. I do some work with the local community and the met polite. We helped out in running work experience for next year 12 and attend conference and host events such as summits and workshops.
I worked in multiply stores across london, such as Boots, Morleys and Selbys. Working with multiply luxury brands. Boots During my time at boots, i worked at in the fragnance departments serving multiple different customers, giving information on different brands and their fragnances. I also helped with restocking and organising orders and delievers. Morleys In morleys i worked with the skincare brands Lancome, Clarins and Clinquie. I explained products' benefits and value, engaged customers in new stock to drive sales. Promoted special offers and loyalty programme with upselling skills. Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays. Selbys Maintained extensive knowledge of beauty range to provide specifications, prices and availability to customers when needed. Conducted makeup tutorials on clients for them to obtain an extensive understanding of best practices and application methods. Used excellent upselling and cross-selling techniques to sell add ons, such as lotions, serums and primers, to increase customer order value. Applied makeup onto clients to test different styles, colours and looks and determine most appropriate products. Communicated with customers to obtain an extensive understanding of requirements and recommend products best suited to their needs.