An outgoing, ambitious, and hard-working individual. 10+ years of experience have given me a desire to progress and succeed as I have provided high-quality and effective client relationships throughout my career.
- Key Partner Ownership: Managed Rafeeq’s top 52 accounts, handling all negotiation, escalations, and execution personally. - Revenue Growth: Increased monthly GMV for top accounts by 20–35% through tailored offers and tighter campaign alignment. - Marketing Uplift: Pushed partners to use in-app placements and seasonal promotions, directly impacting order volume and retention. - Campaign Command: Planned and led market-driven campaigns that drove double-digit growth during peak sales periods. - Decision-Maker Access: Built direct relationships with key stakeholders, shortening deal cycles and closing multi-month commitments faster. - Retention Playbook: Identified early signs of churn, intervened with custom solutions, and maintained a 90%+ partner retention rate. - Data-Driven Reporting: Delivered actionable performance reports that led to strategic shifts in offer planning and account prioritization. - Competitive Defense: Flagged competitor offers early, repositioned Rafeeq’s value with counter-deals, and kept partners loyal.
- Successfully managed high-value retainer and project-based accounts - Prepared regular performance and progress reports for clients, ensuring projects remained on track and objectives were met. - Facilitated brainstorming sessions and collaborated with creative teams to develop impactful campaigns. - Coordinated project timelines and deliverables between clients and internal teams. - Oversaw budget management for projects, ensuring effective resource allocation. - Assisted in company growth through new business development by identifying potential clients, preparing proposals, and supporting pitches for new accounts. - Developed successful long-term relationships with key decision-makers on the client side, understanding their unique needs and challenges. - Directly managed a team of social media managers, graphic designers, retouchers, photographers, videographers, and animators. - Utilized ASANA, Email, WhatsApp, ConnectTeam, and HubSpot to lead cross-functional department collaborations.
- Created sales forecasts to target daily, monthly, and yearly objectives - Proactively pursued new sales opportunities through various channels to establish connections and set up meetings - Negotiated prices, terms of sales, and service agreements
- Focused on providing exceptional customer service to enhance guest satisfaction - Developed marketing strategy, and evaluated success strategy - Designed promotional materials, including newsletters, brochures, menus, and communication templates
- Provided guidance and advice to clients on various banking products and services, including loans, investments, and insurance - Identified opportunities to upsell or cross-sell additional banking products to existing clients, contributing to revenue growth - Maintained accurate records of client interactions, transactions, and feedback in the bank's CRM system
- Supported in preparing and delivering sales presentations - Conducted market research to identify new trends and opportunities - Contacted potential clients through cold calls, emails, and meetings
- Assisted in preparing sales proposals, presentations, and contracts - Analyzed client data and market information to provide insights and recommendations for account growth - Addressed client inquiries, requests, and concern
- Applied questioning techniques with customers to further understand consumer needs - Handled the store’s cash operations and physical inventory maintenance - Learned efficient methods in restocking clothes for more attractive displays and effective stock control
- Coordinated the store's display inline with brand guidelines and strategy - Maintained an organized, visually appealing, and welcoming store environment - Customized the store’s different displays according to seasonal trends and sales - Delivered weekly floor moves, window installations, and mannequin styling - Worked with the Store Manager & Sales Team to achieve commercial goals - Ensured store readiness prior to opening by completing the daily item checklist - Demonstrated good product knowledge to customers on key promotions and offers