Experienced sales manager with affinity for luxury clientele and luxury customer goods. Expertise in efficiently managing retail teams and exceeding sales targets, having worked for prominent luxury retailers in Milan and London. Culturally knowledgeable and capable of professionally communicating in English, Italian, Spanish and German.
• Work with the senior management team to clarify strategy and objectives and translate it into a clear and deliverable plan • Responsible for hiring, mentoring and training Floor Managers and Supervisors • Oversee all online activity in relation to traffic acquisition, sales and conversion • Chair weekly management meetings to ensure strong communication
• Team management of 40+ employees spanning Floor Managers, Account Managers and Supervisors, as well as daily collaboration with buyers and merchandisers • Development of weekly and monthly reports on sales figures and KPI’s for Executive audiences • Collaboration with the Marketing team in coordinating in-store events and campaigns • Oversee CRM activities and increased open rate of email newsletter by 60% • Management of staff training and recruiting • Exceeded pre-pandemic sales targets by 15% YoY
• Team management of 20+ employees including organizing rotas and holidays • Acting as main point of contact for VIP customers • Setting team targets in alignment with business objectives • Continuous insurance of compliance with health and safety legislation • Surpassed annual sales targets by 20% on average between 2017-2021
• Management of professional activities for all sales associates in Perfumery, Beauty, Fashion & Fine Jewellery • Training and mentoring of new team members • Managing customer enquiries concerning goods and services
• Management of luxury fragrance brands such as Roja Parfums, Clive Christian, Xerjoff, Creed, M.Micallef, Maison Francis Kurkdjian, Ormonde Jayne, Grossmith, Caron, Houbigant, Bella Bellissima, Perfums de Marly, Lubin, Franck Muller, and Lalique.
• Management of luxury fragrance brands Van Cleef & Arpels, Boadicea The Victorious, TFK, Histoire des Parfums, Escentric Molecules, Agonist, Roads, Anne Marie Borlind, Lorenzo Villoresi, Blood Concept, and Verso.
• Event manager at Milan Fashion Week runway shows and private events for luxury brands such as Prada, Gucci, Fendi, Dolce & Gabbana, Bottega Veneta and Swarovski
• Management of luxury consumer goods from brands such as Diptyque, Penhaligon’s, Byredo, L’Artisan Parfumeur, Miller Harris, Liquides Imaginaires and Aēsop.
• Supported opening the first Diptyque boutique in Milan