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Felipe Goncalves

Commercial Operations Director, Deputy Director General
About

25 years of multi-network experience (Retail, Department Stores, Shopping Centres) Recognised as a leader with a strong ability to adapt and an ability to bring about change in each of the positions held. Having demonstrated qualities of reflection and projection, and a talent for unifying and energising teams with high standards and goodwill. Great ability to manage development projects.

Previous Brands
ALTAREA
PRINTEMPS HAUSSMANN
Citadium
PRINTEMPS HAUSSMANN (MEN & HOME DECOR)
Decathlon
Work Experience
Directeur Général CAP3000 dont 2 concepts store Capsule / Corso Collector ( 2de main de luxe)
Feb ‘19 - Dec ‘25
ALTAREA

Directeur Général CAP3000 :300 boutiques dont 50 restaurants Pilotage des travaux d'agrandissement ( +70 000 m2) Redefinition du nouveau positionnement marketing ( shop/food/fun /enjoy) Création, gestion et pilotage du concept store CAPSULE de 700 M2 dédié aux DNVB, ART, Culture 2 Me de CA Création, gestion et pilotage du concept store Corso Collector 70 m2 , concept de 2de main de maroquinerie de luxe en partenariat avec un commissaire priseur 2 Me de CA Pilotage de l'univers /premium/luxe ( Corso) 8000 m2 dont 45 boutiques + stratégie de services ( lounge, voiturier...) Management et pilotage de la stratégie digitale/omnicanale : création de la 1ere market place dans un shoping mall ( myeshop@cap3000.com) Directeur de projet :réponse à l'appel d'offre sur une concession plage (DSP) Pilotage de la stratégie tourisme et de partenariats ( 25% de clientèle internationale) Pilotage de la stratégie événementielle/retailtainment Pilotage de la stratégie green ( RSE) Management du CODIR ( Direction technique, Direction de centre, Marketing, Commercialisation)

COMMERCIAL DIRECTOR
Jan ‘11 - Jan ‘19
PRINTEMPS HAUSSMANN

a key member of the executive team, directing a team of sales manager and their respective staff. Key Responsibilities: 950M€ sales revenue, 3500 employees, Managing the executive team- sales directors Structuring & coordinating distribution networks (retail, customers, operations, HR) Pioneering and organising the sales department Piloting sales promotional projects (customers and employees, As well as all the renovations and construction works Supervising business performances and budget Key Achievements: Increased sales by 20% Implemented new strategies (4 Excellences, 5 values) and New structure for the sales department (2014) Optimised the team, set up new positions (Store Manager, Experts in Sales) Introduced a new commercial promotional plan (operation segmentations), new CRM: +25% of turnover Partnership Manager with a budget of 1,5M€

RETAIL STORE DIRECTOR
Jan ‘09 - Apr ‘11
PRINTEMPS HAUSSMANN

The first Printemps Chain Store, 70m€ annual sales, 350 employees Key Responsibilities: Building the store and supervising construction works for 24 months Coordinating all the works with Unibail Managing the board of director’s committee Key Achievements: ROI of 65m€ during the construction works Implemented a new sales organisation and retail culture Piloted several social representative bodies (CE, DP, CHST)

Directeur Citadium
May ‘05 - Jan ‘09
Citadium

60M€ annual sales revenue, 160 employees Key Responsibilities: Redefining and setting up a new market positioning Reviewing sales strategy to maximise profit growth Reorganising the retail store Key Achievements: Launched a new business model which increased sales after a year, EBIT>0 Created new buying policies (referencing, brand exclusivity, pricing) Created new marketing policy (partnership, displayed screens in stores, promotional events and improved communication)

SALES DIRECTOR
May ‘02 - May ‘05
PRINTEMPS HAUSSMANN (MEN & HOME DECOR)

80 to 90M€ annual sales revenue, 180 to 450 employees Key Responsibilities: Managing toys, home decor, stationary restructuring project in 2004 Negotiating with trade unions and repositioning employees Key Achievements: Strategies for existing markets and to conquer new markets Refreshed store layouts in shoes, sportswear, urban and food department Reorganized back office, optimized processes (customer orders, delivery, supply chain) and boosting the sales force team.

STORE DIRECTOR
Jan ‘99 - May ‘02
Decathlon

25 M€ annual sales revenue, 6000 m2, 80 employees Key Responsibilities: Developing, supporting marketing and organising the launch of the first Decathlon store in Portugal Defining the products aligned with the Portuguese market (in collaboration with Spain) Key Achievements: Managed the first opening within deadlines (coordinated the works and renovations, sales policy, recruited 60 sales assistants). Return on investment noticed within six months. Offered adequate training and coaching to the team members Responsible for a team of 10 unit managers Involved in defining strategies for expansion, nationwide development.

Languages
Spanish - Fluent
Portuguese - Native
French - Native
English - Work Proficiency
Recommendations
de Beco Aymeric
Direct manager - Commercial Director, Printemps Group (Kering, Borletti Group, QSI)
Jan 2002 - Jan 2019

When I was Chief Merchandising Officer at PRINTEMPS, I worked with Felipe when he was General Manager of Printemps Parly 2 and after Deputy GM of Printemps Haussmann. He has a very strong 360° retail experience, he is a very good manager, he has a very strong ability to motivate teams, he is very results oriented and has an excellent business sense.He is always looking for concrete solutions to achieve his objectives, and always quickly. I highly recommend Felipe.

Paris, France