As a current Bsc Mathematics student, I have skills in problem solving, critical and analytical thinking. I can work at a fast pace, complete given tasks and insure to manage my time and responsibilities effectively. I can distribute my weight and then some, to remain reliable no matter how challenging a task is. I prioritise progressing my individual skills such as being detail oriented, as well as highly positive and driven to allow for zero delay or uncertainty in the quality of my work. I remain open minded and resilient to further grow, learn and challenge myself.
• Reaching daily targets via phone calls in a polite and empathetic manner • Using Salesforce to aid in booking-in visits for customers • Ability to work on simultaneous projects and prioritise customer engagement
• Main point of contact between customers and various departments • Multi-tasking by taking calls, emails and performing admin tasks • Using Microsoft Dynamics CRM, Business Central, Microsoft Dynamics Nav and Salesforce to assist with customer queries • Taking ownership to resolve complaints whilst upholding the companies values and policies
• First point of call for all customer and ticket enquiries, via phone, email, live chat and face to face • Positive attitude and accuracy when working in a fast paced, busy environment • Providing and promoting high levels of customer service at all times, with help of Excel sheets • Work alongside the Box Office team to deliver a friendly and efficient ticket sales and collections
• Learning about all products sold in store • Being mindful of sales targets and recommending customer add-ons • Working as a team to help customers • Working as a group so the store looks presentable and continue standards
• Shopfloor KPI's and Cash Handling • Able to approach customers with language barriers using a translation sheet • Stockroom Organisation: Replenish stock, Unbox delivery, Count and organise stock
• Time management skills • Working efficiently and at a fast pace as an individual and in a team • Communicating well with others in my team to build a strong relationship