Iteli Mulumba Ntambwa
I bring strong customer service skills from fast-paced hospitality and salon roles, excelling in guest interaction, complaint handling, and personalised product recommendations. Adaptable and efficient, I thrive in dynamic shop floor environments and am keen to transfer my skills to temporary retail sales positions.
Delivering exceptional guest service with prompt, friendly, and professional support, resulting in positive feedback from both customers and supervisors. Maintaining high standards of food hygiene, safety, and workstation cleanliness, ensuring compliance with company expectations. Resolving guest inquiries and complaints promptly, supporting a welcoming and professional environment. Supporting smooth food service by monitoring stock, replenishing supplies, and helping kitchen staff, reducing service delays during peak times.
Supported lead hairdressers by aiding with hairstyling services and preparing and cleaning workstations during busy hours. Delivered a high standard of guest care, welcoming clients, offering refreshments, and ensuring a positive experience. Addressed client inquiries and resolved complaints. Promoted products through personalised recommendations, supporting increased sales and guest satisfaction. Improved efficiency during peak hours, leading to a noticeable rise in the number of customers.
Collaborated with international peers to design and deliver a "Values in Action Assessment" project, aligning with the organisation's mission. Developed scenario-based tools to evaluate leadership skills across Emotional Intelligence, Aptitude, Behavioural Judgement, and Decision-making. Strengthened cross-cultural teamwork, adaptability, and communication skills valued in global hospitality environments.