Milan, Metropolitan City of Milan, Italy
Arushi is available for work
Every brand has stories to tell - stories that will not only engage and delight the audience, but that will also deliver measurable and sustainable business goals. And I like to be THAT conduit between the brand, its stakeholders and the customers.
I help consumers find the products and services that best fit their unique identity, coupled with a fairytale shopping experience with the brand. My interests and specialties include Marketing, Public Relations, Strategy Building, Customer Relations Management and Brand Management.
I have 4+ years professional experience with startups and scaleups in the sustainability domain, working as the single point of contact for all the activities of the brand with internal and external stakeholders in B2B, D2C and B2C offerings.
Majority of my work experience and education revolves around fashion, however, I have worked in the food and beverage, retail as well as beauty and wellness industry, with an aim to revolutionise and transform them with a long-term sustainable vision. In the long run, I see myself being associated with companies irrespective of the industry, that aspire to bring a change.
Open to relocation
Open to Full-time work
Diana Yanes Consulting
Sep 2022 - Present
As a Marketing Leader, my role includes: 1) Creation of the Communication and Marketing Strategy 2) Strategy and execution of content creation 3) Analysis of past data and creation of an intelligent d...
Head Of Brand
Sep 2021 - Oct 2021
As the Head of Brand, I was responsible for: 1) Coordinating with all stakeholders to ensure on-time shipment and delivery of orders. 2) Inventory management in coordination with the production team. ...
Sales and Customer Relationship Manager
Jul 2021 - Aug 2021
As the Sales and Customer Relations Manager, I was responsible for: 1) Answering queries of customers 2) Handling customer grievances 3) Automating responses 4) Customer analysis 5) Customer acquisiti...
Marketing Communications Consultant
Aug 2020 - Jan 2021
As a Marketing Consultant, my role included: 1) Compilation of the Master CX Playbook which included customer queries / complaints and their responses, each drafted personally 2) Research on 300 organ...
Customer Support Manager
Nov 2019 - Mar 2020
As the Customer Support Manager, I was responsible for: 1) Customer Query management; through emails, live chats, phone calls and social media 2) Coordination with Logistics Team to ensure timely deli...
Branding & Identity
Social Media Management
Customer Relationship Management (CRM)
Accademia Del Lusso
Masters in Fashion Brand Management
2021 to 2022
Mod'Art International Paris
Erasmus Program, Luxury Brand Management
2016 to 2016
National Institute of Fashion Technology, India
Masters in Fashion Management
2015 to 2017
Bachelor of Arts (Honours) Economics
2012 to 2015
Amity International School, Sector 43, Gurgaon
School, Business/Commerce, General
2004 to 2012
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