Carina Tripodi
With extensive experience in customer service and account management within the luxury fashion and interior sectors, I excel at building strong client relationships, resolving issues efficiently, and adapting to fast-paced ecommerce environments. I am fluent in English, French, and Portuguese, and passionate about delivering exceptional experiences.
•Led the overall business operations to ensure objectives were met, successfully fulfilling high revenue projects, with a reduced team. • Negotiated and closed contracts and agreements across technology and service partners.
• Managed relationships with 200+ brands and a catalogue of over 23M SKUs. • Spearheaded partnership initiatives and developed and executed strategies to enhance partner visibility and market presence.
Led a team responsible for navigating projects through the procurement, delivery and installation phases.
• Onboarded, managed and improved the relationships with 18 different brand customers in the luxury sector. • Led a global customer service team, based in 3 countries and servicing across 5 languages and multiple channels.
• Implemented cross-functional processes and tools that enabled the highest level of customer excellence.
Implemented training and quality programmes, to enhance team performance and service quality.