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Open to Permanent
Open to Permanent

Sadia Miah

Customer Service Assistant
About

I am a seasoned retail professional with expertise in customer care, sales optimisation, and stock management. Fluent in English, Bengali, and Urdu, I excel in dynamic environments, ensuring exceptional service and fostering inclusive atmospheres.

Previous Brands
Tariq Halal
Buckingham Palace
H&M
CoachBright
Quint Education
Work Experience
Customer Service Assistant
Mar ‘24 - Now
Tariq Halal

・ Successfully operate tills, ensuring accurate transactions and cash ups. ・ Boosted accessibility and sales by reorganising stock and strategically arranging product placement. ・ Delivered advice on food contents, cooking instructions and alternative products, elevating customer satisfaction. ・ Fostered a culturally inclusive and welcoming atmosphere, by engaging with customers in English, Bengali and Urdu. ・ Increased customer engagement through successful promotion of parking, loyalty and discount schemes.

Summer Warden
Jun ‘23 - Sep ‘23
Buckingham Palace

・ Provided exceptional service to 8-10 thousand visitors daily, through multimedia guides and historical facts. ・ Improved visitor flow by efficiently transporting visitor belongings, enhancing the overall visitor experience. ・ Collaborated with diverse team members to ensure a seamless visitor experience, demonstrating teamwork and communication skills.

Sales Advisor
Nov ‘22 - May ‘23
H&M

・ Cultivated customer loyalty through membership sign-ups. ・ Ensured accuracy and efficiency in processing payments and vouchers. ・ Optimised customer satisfaction and sales by managing stock, garment care and product knowledge. ・ Employed H&M digital devices to enhance customers' shopping experience, resolving inquiries about products.

Volunteer Coach
Nov ‘22 - Jan ‘23
CoachBright

・ Increased students' learning outcomes by conducting in-depth research on subjects, developing individual learning materials and planning impactful coaching sessions. ・ Improved students' confidence and critical skills by strategically implementing CoachBright techniques boosted their engagement and overall performance. ・ Collaborated with other volunteers and school staff members to create objectives for each coaching session, driving impactful and engaging learning experiences. ・ Monitored and assessed students' attendance and behaviour patterns, leading to the implementation of targeted actions that enhanced b-oth individual and collective academic performance and student well-being.

Casual Nursery Assistant
Jun ‘19 - Oct ‘22
Quint Education

・ Created child-centred activities, promoting a stimulating learning environment. ・ Conducted risk assessments to minimise hazards, ensuring a safe and secure environment. ・ Assessed children's development milestones, planning children's next steps following the EYFS standards. ・ Maintained confidentiality and sensitivity in accordance with setting guidelines for handling children's information.

Retail Experience
Work Environment
Flagship store
Other
Product Category
Womenswear
Menswear
Other
Responsibilities
Greeting
Complaint handling
Upselling
Returns & Exchanges
Product labelling
Inventory control
Styling
Health & safety
Languages
Italian
Bengali
English
Education & Training
University of Greenwich
‘20 - ‘23
BA Hons Childhood and Youth Studies,
Leyton Sixth Form College
‘17 - ‘19
BTEC, Childcare and Education,