I am a seasoned retail professional with expertise in customer care, sales optimisation, and stock management. Fluent in English, Bengali, and Urdu, I excel in dynamic environments, ensuring exceptional service and fostering inclusive atmospheres.
・ Successfully operate tills, ensuring accurate transactions and cash ups. ・ Boosted accessibility and sales by reorganising stock and strategically arranging product placement. ・ Delivered advice on food contents, cooking instructions and alternative products, elevating customer satisfaction. ・ Fostered a culturally inclusive and welcoming atmosphere, by engaging with customers in English, Bengali and Urdu. ・ Increased customer engagement through successful promotion of parking, loyalty and discount schemes.
・ Provided exceptional service to 8-10 thousand visitors daily, through multimedia guides and historical facts. ・ Improved visitor flow by efficiently transporting visitor belongings, enhancing the overall visitor experience. ・ Collaborated with diverse team members to ensure a seamless visitor experience, demonstrating teamwork and communication skills.
・ Cultivated customer loyalty through membership sign-ups. ・ Ensured accuracy and efficiency in processing payments and vouchers. ・ Optimised customer satisfaction and sales by managing stock, garment care and product knowledge. ・ Employed H&M digital devices to enhance customers' shopping experience, resolving inquiries about products.
・ Increased students' learning outcomes by conducting in-depth research on subjects, developing individual learning materials and planning impactful coaching sessions. ・ Improved students' confidence and critical skills by strategically implementing CoachBright techniques boosted their engagement and overall performance. ・ Collaborated with other volunteers and school staff members to create objectives for each coaching session, driving impactful and engaging learning experiences. ・ Monitored and assessed students' attendance and behaviour patterns, leading to the implementation of targeted actions that enhanced b-oth individual and collective academic performance and student well-being.
・ Created child-centred activities, promoting a stimulating learning environment. ・ Conducted risk assessments to minimise hazards, ensuring a safe and secure environment. ・ Assessed children's development milestones, planning children's next steps following the EYFS standards. ・ Maintained confidentiality and sensitivity in accordance with setting guidelines for handling children's information.