With a robust background in customer service and sales, I excel at creating positive shopping experiences. My experience includes roles at The Armoury, Arsenal Football Club, and Tottenham Hotspur Football Club, enhancing my skills in sales assistance, stock management, and customer interaction in high-paced retail environments.
activities as defined by the operating model to ensure efective operation of the service. This includes but not limited to; 1. Document Management 2. Administration 3. Data entry to council systems 4. Supporting meetings 5. Minute taking of lower level cases and other meetings as requested by the service • Organise and prioritise own workload, renegotiating targets/deadlines as conflicting demands necessitate • Liaise efectively, professional and co-operatively with Business Support staf and services users • Maintain accurate and efective communication with line management (to include the provision of reports and presentations) ensuring that they are regularly appraised of planned changes and developments • Actively support continuous improvement by identifying service issues, threats and opportunities/improvements. Contribute to the development of and implementation of service improvements
• Building key relationships with stakeholders ,colleagues, clients, monitors, CRA'sandpatients • Efective communication with the Panthera site team, including management of emails, phone calls etc • Assisting RP's with admin preparation for clinical visits • Supporting the team in the set up and management of clinical trials • Ensuring accuracy of data collection • Ensuring accuracy and high quality of data input in to Panthera systems • Ensuring patient notes are always complete and up to date • Taking personal responsibility for safeguarding and ensuring the quality of information for patients, clients and vendors • Responding promptly to requests for information to support the Panthera team as required • Contributing to communication materials including activity reports, presentations, Panthera promotional materials, such as posters and company newsletters
• Dealing with all telephone queries/requests from patients and acting as liaison with Doctors as necessary • Making appointments via computerised system • Supporting and assisting the Doctors during surgery times as required • Liaising with other agencies such as Health Visitors, District nurses Midwives, Counsellors etc as required • Filing/scanning all patient information in electronic record and/or paper records • Maintaining patient record electronic record and accessing information when required • Dealing and processing repeat prescription requests in accordance to practice protocols
• Dealing with customers face to face and via the telephone • Opening and closing rental agreements • Delivering excellence to ensure customer satisfaction • Upselling additional products • Calculating quotations for customers • Checking vehicles before and after rental • Building rapport with our customer base • Being in charge of majority of the administrative tasks within the ofice
• Write professional letters to parents, staf and external agencies. • Initiating and maintaining efective partnerships and working relationships with a wide range of people, including parents, colleagues and outside agencies • Filing, emailing and completing routine forms. • Organise meetings with parents on behalf of the Nursery Manager • Inputting children and staf data • Typing, word-processing, and other IT based tasks, including the production of documents to company standards. • Being in ratio with the children when staf shortage • Answering the phone • Minute taking in meetings
• Delivering consistently exceptional customer service and ensuring a great customer journey, resolving complaints and issues when necessary. • Ensuring compliance with the following: 1. Health and Safety procedures 2. Responsible Gambling and Self-Exclusion Guidelines 3. Security procedures 4. Think 21 5. Cost Control • Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy. • Ensuring the shop is clean and a shop tidy is completed at regular interviews when on duty. • Ensuring the Customer Service Assistants understand the company's product ofering, both in shop and online to enable them to have confident conversations with customers. • Supporting the Shop Manager with the training and development of the Customer Service Assistants. • Having commercial awareness and understanding how they can personally impact the shop's profitability.
• working at the concessions tills, handling money and customers • seating customers in screens • cleaning screens and the foyer • looking at tickets and directing customers
• being a member of the Arsenal club • customer service via working on the tills • directing customers • replenishing the Arsenal store with Arsenal products
• Working on the tills • Re-stocking shelves with merchandise • Giving directions to customers • Making sure that the counters are clean and tidy
• Consulting with parents if they had any enquiries about their child • Assisting on outings • Helping children with homework • Reading to children
• Make outbound calls to gather information and signpost appropriate services • Accurately record data and information on electronic systems • Highlight any emerging trends to team and liner managers • Collaborating with the NHS for the COVID programme