Francesco Rosito

Zeplin is a cloud-based collaboration software designed to help enterprises design websites and applications, share ideas and organize projects across teams using digital workspaces. The platform enables developers to export designs data from a variety of applications including Adobe Photoshop, Sketch and Figma. Zeplin lets designers create global styleguides, which allows users to organize, share, modify and store designs files, text styles, codes and more in a centralized repository for future reference. Features include drag-and-drop capabilities, version tracking, data archiving, notifications and documentation management. Additionally, the role-based access enables specific members to create, edit or view flows, content, designs and codes. Zeplin supports integration with various third-party applications such as Trello, Slack, Microsoft Teams and Jira. It offers a free version and paid plans, including monthly or annual subscriptions. I am working with a varied portfolio of Zeplin's customers from all around the world, interacting with Designers, Developers and Product Delivery stakeholders, supporting teams to achieve greater alignment and cohesion, and enabling them to deliver on the promise of design. I follow and support our customers throughout their entire journey, from the onboarding to the training, with the goal to enhance adoption and active usage. We work closely with other Zeplin Crews - based in multiple locations around the world such as the UK, Turkey and San Francisco - taking a data driven approach to engage proactively and servicing existing customers, helping them to utilise the newest and most useful parts of Zeplin. Actively involved in pre-sales demos, upselling and cross selling activities and renewal of existing contracts.

Online Brand Protection for a variety of clients operating in different industries such as Bank & Finance, Fashion and Automotive.

Client Relationship Manager at thebigword for the Ministry of Justice. We are a Technology-driven language communication leader trusted by 80% of the top global 100 brands. We provide customer focused solutions of the highest possible quality, making the global communication process smooth for our public and private sector clients. I am delivering high quality, customer focused solutions for Interpreting, Translation and Telephone Interpreting Services, through a professional, efficient and strategic approach. Proven ability to liaise with clients at all levels and ensure we meet all client SLAs. Conduct monthly/quarterly meeting to monitor accounts performance objectives and expectations, improving and strengthening the relationship with the clients. Working closely with Operations, Recruitment and Finance Departments, in order to maximize our results and identify areas of improvement.

My role is primarily focused on responding to client questions, processing work requests, providing 1st line support for system issues, answering training needs and escalating technical problems to the Motortrak technical departments for the numerous web-based marketing systems that we provide to the automotive retail industry. Working within an established and thriving team, this key role is to provide support to various automotive dealer clients, including Ferrari, McLaren, Mercedes-Benz, Ford, Fiat Chrysler and some of the most respected dealer groups in the UK.

Few months after start to work for Pearl Linguistics, I've been promoted to Public Sector Account Manager. The experience on public sector interpreting industry, and the knowledges of interpreting sales and account management, play a key role in this new position. My main tasks are: • Dealing with requests of contract and ad hoc clients • Keeping client training sessions in London and in other locations in the UK • Traveling to company’s contract regions in the Country • Train interpreters in line with the requirements of our contract clients • Recruiting interpreters for new contracts • Set up telephone interpreting accounts • Assisting the Managing Director in new contract implementation • Dealing with client disputes in line with dispute resolution policy of each contract • Attending regular courtesy meetings with clients in order to maintain the level of customer care • Producing appropriate promotional materials, newsletters, mail outs in order to stay in touch with our clients • Creating a presence in the UK public service market by organising regular telephone, post, email and other types of sales and marketing campaigns. • Dealing with all incoming public service information requests. • Identifing potential clients in the public services and devise individual approach strategies

As booking coordinator I'm responsible of supervising all phases of interpreting bookings, including: - identifying and assigning appropriate interpreters for bookings all over the Country - dealing with large volumes of emails and calls every day, prioritizing them according to urgency and language - liaising with Recruitment department to identify languages we are struggling with and devising strategies to fill the imminent and future bookings - making multiple bookings with each call in order to deal with high volumes - identifying creative methods to fill all your bookings every day, giving your customer sufficient notice if you are unable to fill the booking - communicating with customers throughout the day, updating them of the status of their booking as well as informing them of any changes, lateness etc. - keeping patient health at the heart of everything you do and doing your utmost best every day to fill each and every single booking you are assigned with - working with your team mates, helping each other with bookings to make sure all patients get their interpreter and treatment. Pearl Linguistics is one of the busiest NHS contracted interpreting agencies in the UK. We send interpreters to over 2000 foreign language speakers who need medical care. Without our interpreters, we are aware that their health may be at risk, they may not get the crucial treatment they require on time, in the worst case scenario they may get the treatment too late.

My main role was working with an international staff in Accreditation, Security and Media, in the access control of Stadium Maracanā, in Rio de Janeiro, prior to, and during the tournament and liaised with a range of personnel, media, players and management.

My main role was teaching and supervising children from 0 to 2 years, working with individual students and in groups, observing and evaluating children's behaviour, social development and caring for their physical needs, and adapting tasks and curriculum to meet the individual needs of students.

My main role was teaching Italian and Spanish to early childhood students in several schools around Sydney, modifying tasks and using a range of teaching styles to deliver the curriculum to meet the needs of individual students. I was focussed in create a safe, caring and stimulating learning environment, working in cooperation with other staff and parents to enhance the learning of all students.

My main role was updating the website www.tuascommessa.com regularly, editing and writing regular posts, producing web content and defining market strategies, relating to sport events in Italian, Spanish and English. Our mission was helping the gamblers with useful advices on the principal sports events, through articles that gave relevant information.

My main role was providing customer orientation, delivering business solutions and assisting clients, using several tools simultaneously.

My main role was supporting the Sales Department by conducting research and liaising with colleagues, as well as making direct contact with clients, promoting products and service, extending the client base and managing accounts.

My main role was maintaining and increasing our customer portfolio, and I was also responsible for the execution of Retention & Loyalty Campaigns through customer focused calls, resolving unpaid policies.

My main role was maintaining and increasing our customer portfolio, issuing new policies, and resolving unpaid policies.

My main role was following different sport events, writing pertinent articles.