I am driven by an entrepreneurial spirit, always seeking new opportunities and challenges to innovate and create value. In my entrepreneurial journey, I bring over 8 years of extensive experience in e-commerce across diverse categories and departments. My expertise spans Content Management, where I excel in product uploads with comprehensive details such as titles, descriptions, and images, ensuring a seamless customer experience. I have also delved into MIS (Management Information Systems), leveraging data-driven insights to generate impactful reports like Business Intelligence (BI) and SQL-based database reports. Furthermore, my proficiency in Ticket Management has been instrumental in addressing system bugs efficiently, collaborating with maintenance teams to ensure smooth operations. I am skilled in generating complex Excel reports containing vast amounts of data, demonstrating my analytical and reporting capabilities. In my recent role in Business Development, I successfully managed a portfolio of 2000-3000 vendors with a dedicated team of 15-20 members. Through strategic campaign management, I contributed to substantial sales growth, highlighting my ability to drive business expansion and revenue generation. I am passionate about continuous learning and growth, constantly adapting to industry trends and challenges. I thrive in dynamic environments and am eager to leverage my diverse skill set to make meaningful contributions and drive success in every endeavor. Let's connect and explore opportunities for collaboration and mutual growth.
- Picked and packed up to 300 orders daily in a fast-paced warehouse environment, ensuring 99% accuracy in order fulfillment. - Collaborated with a team of 10+ to streamline operations, which resulted in a 15% increase in overall productivity. - Adhered to strict safety and quality protocols, contributing to a zero-accident rate during my tenure.
Promote BAT's innovative vape products, specifically VUSE and VELO, by engaging directly with consumers to generate brand awareness and product interest. Conduct product sampling activities, offering potential customers the opportunity to experience BAT’s vape products firsthand, leading to increased product trial and brand exposure. Build strong relationships with customers, providing product education and information on the benefits and features of VUSE and VELO to influence purchasing decisions. Drive sales by converting product samplers into buyers, effectively communicating the value propositions of BAT’s vape products. Collaborate with the marketing team to execute promotional events, ensuring smooth operation and alignment with brand goals. Gather consumer feedback and market insights to report on product performance, customer preferences, and trends, contributing to continuous product improvement. Maintain a professional brand image, consistently representing BAT’s values and product offerings in a positive manner.
Grill chicken to perfection, ensuring high-quality taste and presentation. Decorate and prepare food items for serving, adhering to company standards. Maintain hygiene and contamination protocols to ensure food safety. Identify and manage allergenic ingredients to protect guests with food allergies. Monitor and regulate food temperatures to comply with safety guidelines. Perform closing duties, including equipment shutdown and secure storage of food items. Conduct deep-cleaning tasks to uphold cleanliness and sanitation standards. Track food expiration dates and manage inventory to ensure freshness and compliance.
Compiled and analysed sales data to create weekly and monthly reports. Conducted profit and loss analysis to support financial planning. Analysed customer reviews and collaborated on improvement strategies. Updated inventory records, ensuring stock accuracy. Shared data insights with teams to enhance service quality. Assisted with salary sheet preparation and payroll management. Identified process improvements through data analysis.
Expertly managed e-commerce CMS, showcasing proficiency in online retail management. Ensured accurate and compelling product listings with up-to-date images, descriptions, and pricing. Implemented quality control measures to maintain high standards across all online product offerings. Managed stock levels to meet sales targets and customer demand, contributing significantly to e-commerce success. Demonstrated expertise in e-commerce merchandising, including product selection, presentation, and pricing strategies. Utilized analytical tools to track performance and optimize strategies for improved sales and customer engagement.
Developed and presented client proposals, successfully leading discussions in stakeholder meetings to secure engagement and drive project success. Conducted in-depth analysis of market trends to anticipate future opportunities, devising strategic plans that enhanced organizational benefits and positioned the company ahead of industry shifts. Partnered with sales executives to synchronize company goals with sales tactics, ensuring unified business strategies and improved operational efficiency. Inspired and led teams, cultivating a culture of high performance and exceptional outcomes, resulting in significant team achievements and personal development of junior staff. Enhanced company profitability by identifying new opportunities and effectively closing deals, contributing to robust revenue growth. Collected and integrated customer feedback with product development processes, fostering product enhancements and higher customer satisfaction levels. Crafted and implemented targeted marketing strategies, optimizing customer targeting and engagement, which increased market penetration and customer loyalty. Effectively generated leads and nurtured prospective customer relationships, expanding the customer base and supporting sustained sales growth. Prepared and managed bid costing and pricing strategies for proposals, ensuring all bids were both competitive and profitable.
Spearheaded campaign management initiatives, ensuring optimal execution and achievement of key performance indicators. Managed robust seller relationships across a variety of segments, enhancing engagement and driving mutual success. Performed thorough audits and managed seller statements and data with high accuracy, ensuring financial integrity and compliance. Developed and delivered persuasive client proposals in high-stake meetings, securing new business and strengthening client trust. Leveraged analytics to predict market trends and crafted strategic plans that capitalized on these insights to drive competitive advantage. Synchronized organizational objectives with sales strategies, creating a unified approach to accelerate business growth. Led and inspired teams to exceed expectations, fostering an environment of excellence and continuous improvement. Identified and capitalized on business opportunities, skillfully negotiating and closing deals to boost profitability.
Managed migration and developed new products on Seller Center platforms, enhancing e-commerce operations and user experience. Spearheaded User Acceptance Testing (UAT) for Advance Seller Center and Daraz Seller Center, identifying critical system functionalities and ensuring robust product launches. Documented system bugs and managed ticketing processes to streamline resolutions, improving system reliability. Led quality control initiatives by addressing counterfeit brand issues and implementing both manual and mass updates to ensure product integrity. Oversaw the Retail Team, focusing on maintenance, attribute management, SKU (Stock Keeping Unit) optimization, and brand management, leading to improved process efficiency. Managed projects related to warranty services and consignment product strategies, enhancing service offerings and vendor relations. Liaised with international stakeholders in Pakistan, Nepal, Sri Lanka, and Alibaba, facilitating cross-regional communications and project alignment. Conducted rigorous quality checks for product uploads, organized website data, and maintained accurate pricing databases, ensuring high standards and compliance. Collaborated with internal departments to resolve distributor complaints and provided translations for multilingual communications, strengthening partner relationships.
Recognized for exceptional performance and expertise in content analysis and operational management. Collaborated closely with retail management, business teams, and warehouse operations to ensure accurate pricing and stock levels of all products, enhancing inventory accuracy and operational efficiency. Implemented brand restrictions and anti-counterfeiting measures to mitigate the presence of duplicate products, safeguarding brand integrity and customer trust. Generated tailored sales and product reports as required, providing critical data that supported strategic decision-making and performance enhancement across departments.
Recognized for exceptional skills and contributions to content management. Manage mass and manual product uploads using .csv and Excel files across CMS and QC platforms, enhancing data integrity and operational efficiency. Spearhead the creation of new brands, driving brand expansion and contributing to broader market reach. Utilize the BOB (Backend Office Browsing) system for efficient product uploads, ensuring seamless integration into existing catalogs. Responsible for updating pricing, descriptions, highlights, and images for selected products in various campaigns, aligning with marketing strategies and consumer demands. Conduct comprehensive mass updates using .csv or Excel files, optimizing product information and ensuring consistency across platforms.
Uploaded products to the website using CMS platforms including Seller Center and BOB, ensuring efficient content management and seamless integration. Conducted quality control checks on products uploaded by sellers through CMS, upholding high standards of accuracy and quality to enhance user satisfaction.
Provided customer support over the phone, addressing and resolving queries efficiently to enhance customer satisfaction. Earned the SEIP BACCO Certificate, recognizing skills in effective communication and industry best practices. Received a certificate in Basic English from the British Council, demonstrating proficiency in English language communications.
Worked with different given brands in Amazon and researched with those products. For more details, please follow the link: http://shantanusarkar.wixsite.com/shaan14/projects?lightbox=dataItem-iwf26iw41
- Spearheaded quality assurance initiatives, ensuring 95% accuracy across the online product catalog. - Developed and executed marketing strategies that increased product visibility by 30% and boosted sales by 25%. - Leveraged analytics tools to track and optimise campaign performance, achieving a 20% improvement in engagement metrics.
I had the distinct pleasure of working alongside Shantanu Sarkar during our time together at Daraz Bangladesh, where he served as a Content Analyst & Retail Manager and I collaborated closely with him on e-commerce optimisation initiatives. Having witnessed his expertise firsthand, I wholeheartedly recommend Shantanu for roles in data analysis, e-commerce management, or content strategy.