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Open to Permanent
Open to Permanent

Lubna Mohamud

Assistant
About

I bring hands-on retail experience from Cootes Pharmacy, excelling in stock organisation and timely task completion. Adaptable and detail-oriented, I thrive in dynamic environments, focusing on customer service and efficient store operations to enhance the shopping experience.

Previous Brands
Authentic & Care Services LTD
St Mary's Hospital
Cootes Pharmacy
Work Experience
Admin
Dec ‘23 - Aug ‘24
Authentic & Care Services LTD

• I efficiently handled scheduling and coordinating appointments for care staff and clients ensuring accurate records and smooth operations. • I was responsible for maintaining client files and updating personal information and processing confidential documents in compliance with privacy regulations. • I would also deal with clients over the phone and make sure that all their files were updated allowing me to gain customer service skill.

Insight Day
Oct ‘23 - Oct ‘23
St Mary's Hospital

• I had the opportunity to complete a work experience program in the imaging department at St Mary's Hospital. • I learnt how to operate various imaging instruments, including CT scans and X-rays. • I gained vital skills such as efficient communication with patients, how to diffuse situations, and how to collaborate with other volunteers to deal with stressful situations. National Citizen Service (NCS) - Year 11 Participant JUL 2022 - JUL 2022 • Physical activity, teamwork, and community service were completed as part of the certificate requirements. • Outdoor activities and community involvement helped to develop important skills including problem solving, leadership, and communication. • Throughout the program, I displayed commitment, tenacity, and teamwork in order to meet both individual and group objectives. Islamia Girls School - Year 11 School Council and Charity Committee SEPT 2021 - May 2022 • I had to organise a charity dinner for 200 people to attend, which included a charity activity and a speech that I gave, and we ended up raising £7,000. • I improved my communication skills because I had to provide frequent updates in different assemblies on any upcoming charity events and how children may participate.

Assistant
Mar ‘21 - Mar ‘21
Cootes Pharmacy

• I stacked shelves and had to organise medications according to their expiration dates. • When I was stacking the shelves, I had to ensure that the medications were in the correct location so that the pharmacy could function properly. • I had to work efficiently to guarantee that all of the jobs were finished on time.

Retail Experience
Responsibilities
Client Help
Greeting
Complaint handling
Storytelling
Client Advising
Store Maintenance
Stockroom management
Order preparation
Open/closing store
Stock control
Languages
English - Fluent
Somali - Fluent
Education & Training
City, University of London
‘24 - ‘24
Bachelor of Science
St Dominic's Sixth Form College
‘22 - ‘24
A-Levels: