Avinash Sharma


To be discussed

Avinash Sharma

Customer Value Management Manager


Avinash availability should be discussed


Customer Engagement, Churn Management, Driving incremental Revenue A senior marketing professional with MBA & 12 years' experience in Middle East, Africa & Asia Pacific regions. Hands on in building end to end customer value propositions and creating exceptional omni channel marketing strategies for well-known brands. Customer relationship builder, skilled in acquisition and retention, to drive increasing loyalty and brand preference. Focused on process improvement while aligning technology and marketing concepts to expand revenues and profit. Customer Lifecycle Journeys • CRM Digital Expansion • Customer Engagement & Retention strategy • CRM campaigns • Social Media campaigns • Viral Marketing Campaigns • Partner Management

  • Brands Avinash has worked with
    • OSN Entertainment (Orbit Showtime Network)
    • Western Union Financial Services
    • REDTAG Fashions
    • AIRMILES Middle East (AIMIA Proprietary Loyalty)
  • Avinash's past titles
    • Senior CVM Manager (Customer Value Management)
    • Customer Engagement Manager
    • Corporate CRM Executive
    • Loyalty Program Executive
    • CRM & Operations Assistant
Work Preference
Location Preference

To be discussed


Loyalty Program Executive

AIRMILES Middle East (AIMIA Proprietary Loyalty)

Jan 2013 - Oct 2014

Managed client's loyalty and retention program and served in a key relationship management role with internal and external loyalty program partners.
•Delivered strategic planning and implementation f...

CRM & Operations Assistant


Jul 2008 - Jan 2012

Assisted Marketing and Operations department. Gained vast knowledge and experience on strategizing marketing plans & tactical promotions. Increased company's brand visibility in local market.

Senior CVM Manager (Customer Value Management)


Led customer retention & engagement strategy for subscription based DTH & OTT services, focusing on customer engagement to achieve CVM targets.
•Managed key retention KPIs such as, Churn, Reinstateme...

Customer Engagement Manager

Western Union Financial Services


Africa & Asia Pacific) Headed Customer Engagement strategy for brand & led transformation of WU's CRM & Loyalty to modern trends and needs of the current markets. Focused on Customer Experience, Engag...

Corporate CRM Executive

REDTAG Fashions


Not specified.





INSEAD Executive Education


Digital Marketing Strategy

2021 to 2021

Manipal University, Dubai

Masters Degree

Master of Business Administration

2009 to 2011

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