Avinash availability should be discussed
Customer Engagement, Churn Management, Driving incremental Revenue A senior marketing professional with MBA & 12 years' experience in Middle East, Africa & Asia Pacific regions. Hands on in building end to end customer value propositions and creating exceptional omni channel marketing strategies for well-known brands. Customer relationship builder, skilled in acquisition and retention, to drive increasing loyalty and brand preference. Focused on process improvement while aligning technology and marketing concepts to expand revenues and profit. Customer Lifecycle Journeys • CRM Digital Expansion • Customer Engagement & Retention strategy • CRM campaigns • Social Media campaigns • Viral Marketing Campaigns • Partner Management
To be discussed
Loyalty Program Executive
AIRMILES Middle East (AIMIA Proprietary Loyalty)
Jan 2013 - Oct 2014
Managed client's loyalty and retention program and served in a key relationship management role with internal and external loyalty program partners.
•Delivered strategic planning and implementation f...
CRM & Operations Assistant
SAMIM GROUP FZE
Jul 2008 - Jan 2012
Assisted Marketing and Operations department. Gained vast knowledge and experience on strategizing marketing plans & tactical promotions. Increased company's brand visibility in local market.
Senior CVM Manager (Customer Value Management)
Led customer retention & engagement strategy for subscription based DTH & OTT services, focusing on customer engagement to achieve CVM targets.
•Managed key retention KPIs such as, Churn, Reinstateme...
Customer Engagement Manager
Western Union Financial Services
Africa & Asia Pacific) Headed Customer Engagement strategy for brand & led transformation of WU's CRM & Loyalty to modern trends and needs of the current markets. Focused on Customer Experience, Engag...
Corporate CRM Executive
INSEAD Executive Education
Digital Marketing Strategy
2021 to 2021
Manipal University, Dubai
Master of Business Administration
2009 to 2011