Neha Kadam
I bring hands-on retail experience from Sainsbury’s, excelling in customer service, stock replenishment, and efficient checkouts during peak periods. Adaptable, team-oriented, and fluent in English, Hindi, and Marathi, I thrive in fast-paced environments and ensure every customer enjoys a smooth, welcoming shopping experience.
Worked as a Christmas contractor at Sainsbury's, a leading UK supermarket, during the busy, festive period. The role involved providing excellent customer service and ensuring store operations ran smoothly during peak trading times. Key Responsibilities Delivered friendly and efficient customer service, assisting with enquiries and purchases. Replenished stock promptly to ensure product availability during high-demand periods. Operate the checkout efficiently, handling cash and card payments accurately. Assisted with store layout adjustments to optimise customer flow and product visibility. Worked collaboratively with team members to maintain a clean and organised shopping environment. Managed customer complaints professionally, offering solutions to ensure customer satisfaction. Key Achievements Helped reduce checkout queue times by reorganising the customer flow, improving overall shopping experience during peak hours. Increased customer satisfaction by efficiently resolving product availability issues and ensuring shelves were consistently stocked.
Worked for a family friendly cafe that specialises its quality coffee, breakfast and brunch. This role involved creating a friendly, relaxed environment for customers to socialise and enjoy their morning coffee with breakfast. Key Responsibilities Greet customers in a friendly manner, delivering a great service. Recorded food and beverage orders accurately, to increase service efficiency and reduce stock waste. Worked under pressure, serving a high volume of customers. Cleared and cleaned tables to maintain a high hygiene standard to improve customer's experience. Prepared basic dishes it the kitchen, maintaining high hygiene standards and quality of food. Dealt with customers' complaints, providing solutions to problems to improve customer's experience. Replenished stock levels to ensure customers can order any product off the menu. Key Achievements Reduced customer wait time by 2 minute per customers by rearranging the production line, improving operating efficiency and customer experience.