Maryam Aslamzadeh

Outline: Supporting a busy store environment by delivering excellent customer service and promoting sales. Work with the team to ensure smooth operations, maintain hygiene standards, and create a positive customer experience. Key responsibilities: • Deliver excellent customer service across in-store, delivery, Click + Collect channels • Prepare, present, and maintain high-quality food products consistently • Promote products and upselling where appropriate to increase sales and meet store targets • Maintain store cleanliness, hygiene, and safety standards always • Actively promote and drive business initiatives to uphold an excellent food safety culture • Investigate and resolve customer food safety complaints effectively • Complete micro sampling and data management tasks accurately and on schedule • Monitor and investigate food safety non-compliance and incidents • Collaborate effectively with team members to ensure smooth daily operations • Adapt to shift changes and high-demand periods, supporting peak-time efficiency

Key responsibilities: • Greeted and assisted customers with a friendly demeanor, ensuring a positive dining experience • Processed customer orders accurately, both for collection and delivery, using the POS system • Provided detailed information about the menu, including pizzas, salads, kebabs, and desserts, to help customers make informed choices • Managed cash and card transactions securely, ensuring accurate billing and change • Maintained cleanliness and organisation of the shop, including regular cleaning of dining and kitchen areas • Worked closely with kitchen staff and fellow assistants to ensure timely preparation and delivery of orders • Adhered to food safety standards and hygiene regulations to ensure a safe environment for customers and staff

Key responsibilities: • Provided exceptional service by greeting customers, assisting with product selections, and ensuring a welcoming store environment • Demonstrated knowledge of the product. • Assisted in achieving sales targets through upselling and promoting seasonal offerings and special deals • Monitored stock levels, restocked shelves, and ensured products were displayed attractively and within their sell-by dates • Operated the till, processed transactions accurately, and handled cash and card payments in a secure manner • Maintained cleanliness and organisation of the store, including regular cleaning duties and ensuring health and safety standards were met • Worked closely with team members to ensure smooth store operations and a cohesive working environment