Enthusiastic trilingual Sales Support Specialist most recently working in a luxury interiors company with previous experience in admin, high-end sales and customer service. I am currently looking for an administrative role within a successful organisation.
Sales and Customer Service support for the London division of an international luxury wallcovering company. •Support to the sales team, international partners and customers - raising Samples Orders, Sales Quotes, Sales Orders, Purchase Orders as well as creating and transmitting Sales Invoices •Data entry - creating new customers accounts and keeping all details up to date •Operations and logistics - releasing orders, creating shipping documents (packing lists and commercial invoices), tracking international shipments and providing details and updates to partners and customers •Customers and partners support - offering world-class assistance at all stages of the sale and ensuring swift, win/win resolution to possible claims •Back orders administration - monitoring and recording the status of all back ordered items and liaising with the US Purchasing team on a daily basis •Key point of contact - main contact for partners and clients located in Spain, Portugal, Greece, Cyprus, Italy, the Netherlands, Norway, Sweden, Denmark and Finland •Teamwork - supporting the UK team by sharing the workload during the busiest times, holidays and sick leaves
Office support in the UK branch of an international business designing and manufacturing cordless and corded home phones and baby monitors. •Reporting and tracking - produced shipments, sales and helpline usage reports for the leadership team to analyse periodic data •Organisation - filed UK office Invoices and supported the German office by processing and archiving product returns documentation •Finance administration - supported the Accounts department with credit cards and petty cash expense reports •Logistics - arranged shipments of samples, giftboxes and documents from/to the office •Customer service and confident communication - answered customers enquiries by phone and by email •Team coordination - produced a weekly schedule with the team's whereabouts and meetings, providing a link and dialogue between departments •Key office contact - lead-contact for external suppliers and contractors •Personable professional - friendly front of house figure for visitors and office meetings, proactively covered additional tasks to support and improve life in the office
Sales Associate in the Perfumery department of Liberty, the iconic department store. •Detail oriented - maintained product presentation standards and restocking •Teamwork - assisted the Operations team with administrative processes during price changes and stock takes and coordinated with floor and Sales managers, Security and the Buying team •Supply management - I was in charge of tester supplies, ordering directly from external brands or their UK distributors and monitoring supply levels on site •Customer service - high volume customer numbers and sales required speed, patience and a resilient sense of professionalism to deliver consistent high-quality service
Agency role as Sales Assistant with shifts at Nike Flagship Store, Reiss, Selfridges and Liberty. •Organisation and versatility - assisted customers and quickly integrated with the changing teams and business standards •Ambition to develop - I made an impression with my diligence in the placement at Liberty and was subsequently offered a permanent role in the Perfumery department
Accurately recording orders and partnering with the team to succeed in a very busy environment
I looked after two children while adapting to a new country and improving fluency in English
PA for a small business supplying boiler appliances to industrial and domestic clients •Organising and facilitating leadership by planning meetings and keeping the CEO's agenda •Administrating document systems and producing invoices •Communicating with partners and clients in Italy and abroad, answering customers queries
Part-time co-partner of family beauty and health shop in the Italian Alps •Keeping the daily account books, filing invoices, supporting with stock merchandising and pricing