Enthusiastic trilingual Sales Support Specialist most recently working in a luxury interiors company with previous experience in admin, high-end sales and customer service. I am currently looking for an administrative role within a successful organisation.
Sales and Customer Service support for the London division of an international luxury wallcovering company • Supporting the sales team, international partners and customers by raising Samples Orders, Quotes, and Purchase Orders, as well as generating Sales Invoices. The main system used was Microsoft Dynamics NAV & CRM • Creating new customers’ accounts and keeping all details up to date • Releasing orders, creating shipping documents (packing lists and commercial invoices), tracking international shipments, and providing details and transit updates to partners and customers • Monitoring and recording the status of all back-ordered items and liaising daily with the US Purchasing team • Main contact for partners and clients located in the Mediterranean area, Scandinavia and Western Europe via phone and email (Outlook) • Offering world-class assistance at all stages of the sale and ensuring swift, win/win resolution to possible claims
Office support in the UK branch of an international business designing and manufacturing cordless and corded home phones and baby monitors • Distributing Sales statistics across the company, Including Shipment and Helpline usage via Excel and Amazon Seller Central • Filing UK office Invoices and assisting the German branch by processing product returns documentation • Supporting the Accounts department with credit cards and petty cash expense reports • Arranging local and international shipments of samples, giftboxes and documents from/to the office • Answering customers' enquiries by phone and email (Outlook, Gmail and switchboard system) • Producing a weekly schedule with the team’s whereabouts, ensuring a link and dialogue between departments, and arranging meetings on Zoom and Microsoft Teams • Key office contact for external suppliers and contractors • Friendly front-of-house figure for visitors and meetings attendees whilst proactively covering additional tasks to support and improve life in the office
Sales Associate in the Perfumery section of Liberty, the iconic department store. Representing luxury brands, such as Creed and Byredo, and mainstream ones, such as Acqua di Parma and Chloé • Assisting the Operations team with administrative processes during price changes and stock takes and coordinating with floor and Sales managers, Security and the Buying team • Managing testers' supplies, ordering directly from brands’ HQs or their UK distributors via email (Gmail), and monitoring supply levels on site • Maintaining product presentation standards and restocking • Providing customer service to large numbers of clients and closing high-value sales to exceed our KPIs
Agency role as Sales Assistant with shifts at Nike Flagship Store, Reiss, Selfridges, and Liberty
• Accurately recording and submitting orders (via Epos Now) and partnering with the team to succeed in a very busy environment
• Looking after two children while adapting to a new country and improving fluency in English
PA for a small business supplying boiler appliances to commercial and domestic clients • Organising and facilitating leadership by planning meetings and keeping the CEO’s agenda • Preparing the board room, setting up video-conferencing tools and taking minutes with a typing speed of 60 wpm • Managing accounts, filing and archiving, and producing Sales Invoices using SAP and the Office Suite • Communicating with suppliers, banks, facilities providers, partners and clients in Italy and abroad, and answering customers' queries by phone and email (Outlook)
Part-time co-partner of a family-run beauty and health shop in the Italian Alps. Duties included: • Keeping the daily account books, filing invoices, supporting with stock merchandising, and pricing