Pallav Rajkumar

Manage Daily business operations, customer service and merchandising. Coordinating, monitoring and reporting on daily operations. Planning and implementing strategies to attract customers. Coordinate daily customer service operations (e.g. sales processes, orders and payments). Track the progress of weekly, monthly, quarterly, and annual objectives. Monitor and maintain store inventory. Evaluate employee performance and identify hiring and training needs. Maintaining a clean, organized and aesthetically pleasing store front. Communicate with clients and evaluate their needs. Analyze consumer behavior. Resolving customer complaints and concerns in a timely manner. Ensuring that store policies and procedures are followed. Ensuring the store environment complies with health and safety regulations. Create reports, analyze retail data, like revenues, expenses, and competition.

Opening & closing checklist. (PAZO) Floor walk checklist & stock room checklist. (PAZO) SOP checklist. Sales promoter review checklist. Density Master Working on ageing stocks. Monitoring on CAT wise sale. Tracking on markdown and regular sales Tracking on GOLY and WOW. Tracking on DC stock Vs Floor stock availability. Coordinating with CAT distribution team Display priority as per (VM AI) Visual Merchandise Artificial Intelligence. Perpetual Inventory. Customer feedback (NPS)

Opening & Closing checklist. Floor walk checklist. SOP checklist. FM Review Checklist. Density Master. Budget Vs Actual Gondola. Working on ageing stocks. Monitoring on MC Wise sale. Tracking on markdown and regular sales Tracking on GOLY and WOW. Tracking on DC stock Vs Floor stock availability. Coordinating with SCM. Display Priority. Perpetual Inventory.

Team Handling Working with SAP Department Checklist Focusing on ticket size. Maintaining Sell Through. Monitoring on MC wise sale. Tracking on markdown and regular sales Tracking on GOLY and WOW. Marinating MPM and PPM standards

Maintain knowledge on all data resources availability and develop merchandising plans for same. Develop and administer effective projections of inventory and prepare promotional strategies and assist to make plans. Assist Sr. Manager and accountant with weekly reporting and banking. Balance the till at close of business each day. Coordinate with operating team and maintain records of weekly inventory. Briefing staff with their advantages and dis-advantages. Monitoring store manipulation, manual cash books. Receiving, Dispatching, Claim, Repair. Shuffling non-moving stocks to different stores.

To achieve daily targets by focusing on basket size. Cross selling & up selling. Platinum display standards. Doing inward and outward entries for the store pieces. Maintained professional relationship with customers and co-workers. Fulfill customer service needs by communicating daily with them, appropriate following up, and problem resolving.