Ashleigh McDonald

Hospitality Consulting

I am a highly motivated, organised employee with great communication skills and a variety of experience in different customer service roles. I am looking for a new opportunity to further develop my administration and customer service skills.I am currently studying business management at Canterbury Christ church university.

Previous Brands
Harbour & Jones Ltd
Haringey Council
YSL academy Charity
Work Experience
Mar ‘21 - Feb ‘22
Haringey Council

Responsibilities: • Tenants and repairs • Leases holders • Dealing with condensation damp and mould. • Gas servicing • Giving permission to alter your home • Monitoring and respond to all complaints • We help find people Tempory accommodation if there property isn't suitable to stay in.

Support worker
Jan ‘21 - Mar ‘23
YSL academy Charity

Responsibilities: • Support and mentor young people including carers and people at risk off offending. • Run projects • Organise activities for young people • Work with social workers , teachers, probation officers & police

Jan ‘20 - Jan ‘20

Responsibilities: • Greeting guests • Making booking over the phone • Private hire events • Event management • Filing paper working • Working with children under the age off 13 Housing repairs

Sales Consultant
Jan ‘17 - Nov ‘17

Responsibilities: • Actively greeting customers and attending to their needs • Answering queries and addressing complaints in a courteous and professional manner • Maintaining superb visual standards within the store • Driving sales through enthusiastic engagement with customers • Promoting specific lines under the guidance of management, using knowledge of company policy and products • Remaining efficient and calm under pressure

Aug ‘15 - Feb ‘16

Self-employed Responsibilities: • Cleaning all relevant areas to a high professional standard (dusting, sweeping, mopping, etc.) • Stocking and designating facility areas • Performing and documenting routine inspection to ensure a professional work environment • Being attentive to mess and responding quickly to minimise its impact • Taking calls • Booking meeting rooms • Filing • Photocopying Receptionist/Hostess 10/12/2016 – 31/12/2016 (seasonal job) Agency , Golden core London Responsibilities: • Acting as a warm and friendly first point of contact for clients, welcoming them to the proper beauty station • Alerting assigned beauticians to clients' needs • Booking and confirming appointments via phone and email • Processing transactions and receipts via cash and credit cards • Opening the store and ensuring it was ready to begin daily operations • Making tea and coffees • Administration

Harbour & Jones Ltd

Responsibilities: • Greeting and welcoming people in a friendly, engaging way • Ensuring customers were comfortable • Effectively answering enquiries and grievances • Till operation, ensuring adherence to cash-handling procedures • Supporting the front and back of house team with a variety of additional duties as needed • Acting as a warm and professional company representative

Retail Experience
Retail Category
High-end luxury
Work Environment
Department store
Shopping centre
High street store
Product Category
Watches & Jewelry
Beauty & Fragrances
Complaint handling
Client Help
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product labelling