I am a results-driven retail professional with extensive supervisory experience in premium fashion. Skilled in customer relations, visual merchandising, and achieving sales targets while leading teams and managing stock levels to deliver exceptional service across various retail environments.
Office Shoes - Carnaby Street • Assisting the store manager in overseeing daily operations • Lead, motivate, and train sales staff to meet targets and KPIs • Ensure excellent customer service standards are maintained • Manage stock levels, visual merchandising, and store presentation • Handle customer inquiries and resolve issues promptly • Support with staff scheduling and payroll administration • Implement and monitor loss prevention procedures • Contribute to achieving store sales targets
Calvin Klein Westfield / Regent Street • Ensuring the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit. • Clearly communicate to staff all marketing and sales promotions. • Supporting the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance. • Performing manager-on-duty functions, manage store opening/closing functions and the sales floor. • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service. • Driving the shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers' an exemplary store journey. • Trained, developed, and managed store employees • Completed performance reviews, late to work forms and recorded conversations
• Dealing with schedule changes, employee call-ins, and other staff issues • Dealing with a daily performance sheet, and understanding KPI's and traffic also conversion • Acting a role manager for all employees by continuously exhibiting in a high level of service and attention to detail in all tasks • Supervising employees and providing additional training and coaching as need to be assure everyone is doing their job correctly in a timely manor and professional manor • Ensuring the shop floor runs smoothly in order to hit the best targets and outcome of the business • Opened and closed the store at end of shift and day • Trained, developed, and managed store employees • Completed performance reviews along with late to work forms, and recorded conversations
• Ensure high levels of customer satisfaction through excellent sales service • EOD duties such as closing a shop, and cashing up involving banking a large amount of money • Keep up to date with product information • Working towards positive conversions, customer sales to reach KPI's • Understanding KPI's and working with management to achieve the best goals for the business
• Greeting customers and giving a excellent customer service • Recommend and push link sales, and outfit builds • Processing sales through PDF and Till systems • Holiday stylist • Keeping up to date with recent fashion trends