• Performed additional tasks to keep dining room running smoothly. • Thoroughly hand-washed cutlery and glassware. • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations. • Cleared and reset tables with clean service ware to uphold faultless restaurant standards. • Delivered friendly and fast service to process high-volume food and drink orders at peak times. • Cash handling
Waiter CaféConcerto , London • Stocked and maintained silverware, linens and condiments. • Hand-washed dishes and glassware. • Answered phones politely and promptly while accurately recording and confirming reservations. • Delivered friendly and fast service to process high-volume food and drink orders at peak times. • Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests. • Retained knowledge of current menu selections for accurate, reliable customer guidance. • Resolved customer complaints promptly, escalating larger operational concerns to management. • Maintained safe hygiene and food handling standards for full compliance. • Monitored cafe for seating availability, safety and wellbeing of guests. • Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning. • Managed peak morning custom with accurate, efficient, levelheaded service. • Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items. • Cleaned and sanitised work areas, utensils and equipment. • Described menu items to customers and suggested products based on stated preferences. • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Showcased product features and benefits to drive sales. • Processed cash and card payments during busy shopping periods to minimise customer waiting times. • Received, processed and organised deliveries within tight deadlines. • Provided helpful, attentive sales support to generate positive customer feedback. • Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty. • Liaised with potential customers to determine needs and provide recommendations. • Monitored inventory supply and salesfloor stock to increase availability and customer convenience. • Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards. • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback. • Anticipated and addressed guests' service needs. • Delivered friendly and fast service to process high-volume food and drink orders at peak times.