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Ahmed Sakr

Retail Sales Assistant
About

With a strong background in customer-facing roles at WHSmith, EL&N, and Café Concerto, I excel in sales, inventory management, and enhancing guest experiences. Fluent in Italian, Arabic, and English, my adaptability and upselling skills make me an asset to any retail team.

Previous Brands
EL&N
Café Concerto
WHSmith
Little Napoli
Work Experience
Cafe Waitress
Sep ‘22 - Now
EL&N

• Performed additional tasks to keep dining room running smoothly. • Thoroughly hand-washed cutlery and glassware. • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations. • Cleared and reset tables with clean service ware to uphold faultless restaurant standards. • Delivered friendly and fast service to process high-volume food and drink orders at peak times. • Cash handling

Oct ‘21 - Aug ‘22
Café Concerto

Waiter CaféConcerto , London • Stocked and maintained silverware, linens and condiments. • Hand-washed dishes and glassware. • Answered phones politely and promptly while accurately recording and confirming reservations. • Delivered friendly and fast service to process high-volume food and drink orders at peak times. • Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests. • Retained knowledge of current menu selections for accurate, reliable customer guidance. • Resolved customer complaints promptly, escalating larger operational concerns to management. • Maintained safe hygiene and food handling standards for full compliance. • Monitored cafe for seating availability, safety and wellbeing of guests. • Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning. • Managed peak morning custom with accurate, efficient, levelheaded service. • Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items. • Cleaned and sanitised work areas, utensils and equipment. • Described menu items to customers and suggested products based on stated preferences. • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.

Retail Sales Assistant
Oct ‘19 - Mar ‘20
WHSmith

• Showcased product features and benefits to drive sales. • Processed cash and card payments during busy shopping periods to minimise customer waiting times. • Received, processed and organised deliveries within tight deadlines. • Provided helpful, attentive sales support to generate positive customer feedback. • Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty. • Liaised with potential customers to determine needs and provide recommendations. • Monitored inventory supply and salesfloor stock to increase availability and customer convenience. • Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.

Waiter
Sep ‘18 - Jul ‘19
Little Napoli

• Cleared and reset tables with clean service ware to uphold faultless restaurant standards. • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback. • Anticipated and addressed guests' service needs. • Delivered friendly and fast service to process high-volume food and drink orders at peak times.

Languages
Italian
Arabic
English
Experienced Categories
Luxury
High street
Experienced Work Environments
Boutique
Travel retail
Shopping centre
Experienced Product Categories
Menswear
Watches & Jewelry
Leather goods
Accessories
Responsibilities
Client Help
Greeting
Styling
Client Advising
Cash register
Upselling
Stock control
Product labelling
Order preparation
Store Maintenance
Education & Training
London Metropolitan University
Unknown - ‘26
Bachelor of Arts
Brunel University
Unknown - ‘23
Foundation Degree in Engineering Engineering