Oversaw smooth operation of team for quality customer service and retention. Greeted local and international clients, assigned tables, and communicated additional services, i.e., tourism activities, lunch and dinner menus, and local entertainment. Managed administrative tasks to ensure correct cash handling, phone manners, and staff duties. Actively listen to customers regarding queries or concerns and resolve accordingly.
Used language proficiencies as teacher assistant and translated various documents in specific fields from Chinese to French. Incorporated cultural knowledge into documents for clarity in both languages.
Ensured smooth interactions and transactions with clients. Provided high level of customer service and assisted clients on products and prices around the store. Adhered to money handling regulations and ensured clean and safe working environment INTERNSHIP Customer Service Grand Hyatt Taipei 6 months Tourism activities, lunch and dinner menus, and local entertainment. Managed administrative tasks to ensure correct cash handling, phone manners, and staff duties. Actively listen to customers regarding queries or concerns and resolve accordingly.
Communicated with journalists and documented interactions. PR Assistant Intern ISCPA Engaged with customers and journalists, documenting communication, designing Q&As, and organizing events and related press releases. Marketing Campaign Assistant Researched brief requirements and designed campaign layout, marketing and communication strategy, and different printed materials, including flyers, goodies, and press releases. Organized luncheon with press, including location, meals, and activities. Marketing Etudiant Communication Assistant Use software experience to create content, including designs, layouts, logos, and press release